YO! Brighton — Restaurant in England

Having been to this restaurant twice now, I have to say that the food is lovely. But the SERVICE is awful. The first time I thought it was a blip, perhaps a bad day and my friend assured me that she'd never had bad service before.

Yesterday I went with another friend, we were seated at a booth (After asking to sit here rather than at the bar) and started to look through the menu. My friend has a gluten intolerance and simply asked the waiter if it was possible to have certain dishes made gluten free. His reply was 'well it depends on what you order' - which I would say was quite obvious to us already. After some more mumbling, he went and got an allergy menu and left us to it.

Still a little confused, when we were ordering some food (not on the conveyor belt) my friend then asked if two specific dishes could possibly be made with gluten free soy sauce. The waitress said she would ask the kitchen and we were delighted when she came back to say the chef had said neither dish has soy sauce in them! However, I did question this as one was described as having soy sauce. She checked again and came back to let us know that actually both dishes WERE made with soy sauce and couldn't be altered to be gluten free.

A bit dismayed we said we'd take another look at the menu before ordering anything else.

About two seconds later, a staff member (I assume was the manager, tall guy big hair) came over and literally shouted (not angrily just at a VERY loud volume) about how because 'PEOPLE KEEP DYING' it is now company policy to not make any alterations to the food due to 'allergens'. He said removing one thing could make it an allergen to someone else - I'm not a scientist but I am not sure that makes sense.

Either way, the way he spoke to us was really embarrassing and patronising. We simply just asked a question and were treated like we had just insulted everyone's mother. We felt really uncomfortable after this encounter, due to being talked down to and just receiving really bad service all over (I'm not sure how the chef didn't realise two dishes had soy sauce in them - if i'd not checked my friend would have eaten the dishes on this advise and suffered for it).

We paid for the one dish we took from the belt, cancelled our order and left.

Twice I have been here, twice I have had some of the worst customer service of my life. I RARELY make reviews however I felt...

It upsets me to have to write this review as I have visited Yo Sushi every week the past two years on my lunch break in London (Tottenham Court Road, Kings Cross St Pancras and Russell Square).

On Saturday around 4:30pm my girlfriend and I entered Yo Sushi in Brighton (approx 80% vacant) and asked if we can sit at a table. The hostess said sorry we can’t give you a four person booth, as all the two seat booths were already taken by single people and couples, which was fine and we sat at the bar area that was 100% unoccupied in the whole restaurant.

We were deciding on food, talking and enjoying the ginger, when the hostess walked past us and sarcastically said “push the button yeah if you need help”. We saw her talking with others across the room, and the couple she placed slap bang next to us 5-10 minutes after we had arrived (in a completely empty bar area of around 30 free seats), and she did not have the same sarcastic tone at all with any other guests.

We could literally feel the discrimination coming from her. This was not just me. My partner also said she clearly had a problem with us.

We were not rude to the hostess at any point. We did not argue the point of sitting at the bar, we just sat down and got on with choosing from the menu. It’s embarrassing that I had asked my girlfriend to walk across the whole of central Brighton to Yo Sushi because I enjoyed it every week in London and believed we would have a great meal.

The attitude/tone of the hostess towards us got increasingly rude to the point we had to leave before ordering.

It’s no under statement to say I’ve visited Yo Sushi every single week the past two years. The experience at Yo Sushi Brighton has angered me so much I’ve been put off ever visiting any Yo Sushi restaurant ever again.

I never write reviews like this. That hostess wrecked the rest of our evening in Brighton because both of us were left feeling...

We went for a bottomless lunch and it was fun. I wasn’t expecting the food quality to be the best, nor the customer service. The waiting staff were nice although one of them seemed a bit clueless and not that friendly. Tbh the main reason I've given 2 stars is because the guy making the food by the conveyer belt and was so rude. I asked for a dish that I hadn’t seen on the belt but was suppose to be included. So the waitress went to ask him and then he came over and chucked a random dish at us, muttered something then walked off. When he realised it was the wrong dish he said it’ll take 5 mins but proceeded to give us the wrong one again. The miscommunication isn’t the issue for me because it happens and as long as your nice it’s no problem for me. But he was not nice at all. I don’t know why you work in customer service if you seem so bothered for having to interact with customers. We came out to yo sushi having only one day off to receive that attitude towards us for no reason other than asking for a dish. Really strange and uncalled for. There was a lovely girl that chatted to us at the end though so we tipped...