I should have know straight away that the food would be terrible. First impressions and the front of the pizza hut was covered in cigarette ends, and loads of litter. I walked in and waited 5 mins for someone to come over, I had booked and explained that, she looked over at the table we were supposed to be at but some people were already sat having a birthday party. So they over booked our table, so instead of finding another empty one for 8, she didn't know what to do, then placed us on a table for 12, I then took it upon myself to separate the tables (as she didn't really know what to do). No help from staff, except getting me a high chair, even though I'd asked for one on my booking so it should have already been ready for us. They didn't even provide crayons for a 3 and 4 year old. I took it upon myself to go and search for them. Had to order on the app which was ridiculous as my older parents didn't understand. We had to all pay separately which you can't do online. Salad bar looked like a car crash, it looked chewed up and spat back out. After my parents ordered they had to get up and find a staff member to get some glasses as they couldn't be bothered to get any. When our mains came my side didn't I waited a bit to see if it would arrive but it never did, I had to wait for my parents food to come first as there wasn't any staff to ask. (Only 3 waitresses) when I asked she said it had come out but it had been taken to the wrong table. When they finally arrived I'd already finished. The pizza itself was extremely bland and tasteless I think they've changed the recipe. The thin base had a massive thick crust around the outside which my partner didn't like as it should have been thin. My sister's garlic bread was cold and bland. My 3 year old daughter had more chips with her meal, than a sharing adults portion. Oh and it's so bloody over priced it's disgusting. You should be ashamed. As a child pizza hut was where a lot of family memories were made, and I wanted that for my children too. However that's not the case. You need to rethink this place it's no longer kid friendly, it's not older generation friendly either, you had 3 members of staff front of house and 2 of them didn't know the difference between left and right. The atmosphere was awful and the music was so loud you couldn't hear yourself think. The whole no cash is stupid aswell as ordering online. Oh and don't even get me started on giving pizza hut a tip!! For what? I had to order online why would I give a bloody tip? I did everything myself including moving the chuffing furniture around to accommodate our party. You also need to have toilets that actually have soap. You only has 2 toppings for the ice-cream and what you did have was thrown to the side, not even at the station. We won't be back unfortunately, the food bland and the service...
Read moreSomething very very wrong!
Since my youngest son was 5 (he is now 15) every month we would go to the cinema and then to Pizza Hut. However, since Covid lockdown we broke our trend. Last night I took my sons and my eldest son’s girlfriend. From the time we arrived it felt off. We stood at the door while the first waitress ignored us and ran to the back when all the staff started looking over.
Finally a male came over with no welcoming words but a very stern face. He took us to seat in the furthest corner from the door before changing his mind and moving us one table up. The waitress came over and again there was no hello just a very stern face when she took our order! My job mean that I am always scanning, reading rooms, movements body language etc and I picked up something was very wrong.
During the meal I actually caught the waitress peeping around the corner checking we had not ran off which was very awkward and ironic based on what I do for a living! Luckily my kids and their friend never noticed! We don’t live in the area but I have a feeling they took our group for someone else! After paying near £90 for this kind of service I won’t...
Read moreWas but a mere Saturday afternoon. My brother and I had finished fashioning blades for the legions of Mata Nui when a traveling minstrel happened by. "Harkon to me" they cried. "Hear my words so that thou doth know the food of the gods is near". We harkoned. A tale of verbal golden silk was paraded before us and all we could do was marvel at the Fabeling minstrel. Then, with a wiggle of their pinky and the muttering of "Wobbly Bobbly", they vanished in the flashiest of flashes only to leave a single minstrel. The directions in hand and fueled by half a minstrel each, we journeyed. Through rolling hills and festering marsh lands we marched when at last we came upon the fabled hut of Pizza. The Minstrel's minstrelling did no justice and for a mere 19 gold coins, you too, could bask in the food that the gods hath bestowed upon us...
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