LEON Shepherd's Bush — Restaurant in London

Exceptional customer service at Leon's Restaurant, Westfield White City

My recent visit to Leon's Restaurant in Westfield White City left me utterly impressed with their exceptional service and delectable offerings. The highlight of my experience was undoubtedly the outstanding customer service provided by Pablo, which truly elevated my time there.

Upon entering the restaurant, I was greeted by Pablo's warm and friendly demeanor, instantly making me feel welcome. A connoisseur of hot chocolate with hazelnut syrup, I was intrigued when Pablo recommended I try the hot chocolate with vanilla syrup instead. Taking his suggestion, I was pleasantly surprised by the delightful blend of smooth hot chocolate and the subtle sweetness of vanilla—a combination I now adore.

Pablo's attention to detail was evident not only in his beverage recommendation but also in every aspect of my meal. The hot chocolate, expertly crafted, was a treat for the senses. Additionally, I savored a full English breakfast that was both hearty and flavorful, presented impeccably.

Pablo's dedication to ensuring an exceptional customer experience stood out. His genuine commitment to making every guest's visit memorable is truly commendable. It's clear that he takes great pride in his role, and his exemplary efforts certainly warrant recognition.

Pablo's remarkable service deserves special acknowledgment, as his recommendations and personalized attention greatly enhanced my dining experience. His commitment to delivering top-notch service is praiseworthy and deserving of recognition, possibly even a well-deserved reward.

In conclusion, my time at Leon's Restaurant was made extraordinary by Pablo's exceptional customer service. The unique hot chocolate twist, the delicious full English breakfast, and the overall inviting ambiance left a lasting impression. I wholeheartedly recommend a visit to Leon's Restaurant not only for their delectable fare but also for the exceptional service exemplified by Pablo.

I extend my heartfelt gratitude to Pablo for his efforts in ensuring a memorable dining experience. I eagerly anticipate revisiting Leon's Restaurant and reliving the outstanding...

I came here today with my friend for a catch up before she started her new job and both had a 30% voucher online from LEON's so we decided to go. Behind the counter were two women who were there, we then asked if we were able to use our vouchers. Because of their uncertainty, a man came out who I presume was a supervisor or assist manager who went to find out more about this, I also showed that from my phone I was also able to use this voucher in this Shepherds Bush store.

He came back and was very polite however the two women, particularly the lady with blonde hair seemed very aggrivated by us, she chucked the sauce in my bag and throughout our stay, we felt very uneasy. I normally eat in LEON's but I was made to feel very inferior with sideways glances and hard glares really made me want to leave. I understand that workers can feel pressure a lot of the time, especially within these trying times, I worked in Westfield as well but there was no que at all. The food was cold and i felt that if I approached the staff about this, there would have been a disagreement or a cold answer. I really do hope customer service...

Worst Leon I've ever been to - slowest service in the world and the machines do not make this quicker. I really don't understand why they need 3-5 people working on the tills if we have to order via the touch screen ? Staff look bored and not in a good mood and just waiting around.

I have visited multiple times because unfortunately this Leon is the closest and I do love a good Leon but here the food is just not the same and the staff give you dirty looks. I was waiting over 10 minutes for a burger and the black woman didn't speak up loud enough, I thought it was my order and she responded to me really rudely as if she had a problem with me.

Please get rid of staff that don't want to be at Leon - it's ruining your rating of this branch and also it is a massive labour cost. If you're going to automate, do it properly, don't have both staff and touch screens. Also miss the GFC and some of the old dishes from the menu like the Sicilian...