The Aura

Review of Aura Restaurant: A Disappointing Experience

Rating: ★☆☆☆☆ (If I could, I'd give it zero stars)

I recently dined at Aura Restaurant, and my experience was nothing short of a disaster. The service was utterly unprofessional; the waitstaff seemed disinterested and were more engaged with their phones than attending to customers. My requests for assistance were ignored, making me feel completely neglected.

I ordered the lamb chops and creamy chicken pasta, accompanied by two classic mojitos. The quality of the food was appalling. The lamb chops tasted as if they had been frozen and stored improperly—I could detect a fishy odor, which is unacceptable. The creamy chicken pasta was equally disappointing, lacking flavor and freshness. This is a far cry from the high standards Aura once upheld, and I believe the restaurant has undergone new management, resulting in a significant decline in both aesthetics and food quality.

The ambiance was another letdown. The music was blaring, and despite my request to lower the volume due to a headache, the waiter did nothing. When I asked the male manager to confirm if the restaurant was halal, he was evasive and unconvincing, which was embarrassing as I needed this reassurance for my dining companion.

The total bill came to £60, which was outrageous considering the subpar food and service. To add insult to injury, when I requested my pasta to be packed for takeaway, it was given to me in a flimsy box. I had to ask twice for a plastic bag to carry it, as the female manager disappeared without fulfilling my request.

Overall, my experience at Aura Restaurant was extremely disappointing. The poor service, low-quality food, and unprofessional staff make it a place I would not recommend to anyone. Save your money and dine elsewhere.