Yates - Romford — Restaurant in London

POOR CUSTOMER SERVICE.

My friend took me out for my birthday for a meal and to watch football. We had a drink and then ordered a meal. They advised that they did not have chips and that they were going to replace it with waffle chips. I said no to this and agreed to a potato instead. Ten minutes later, a guy came and told my friend that they have no bacon so he would have have a sausage. My friend did not want a a third sausage but that was an awkward conversation because the guys was quite insistent. They replaced his 2 bacons with one hashbrown instead. This is not what he wanted!!

Then the food came. I noted that my food (the mixed grill) was missing a chicken breast. I complained to the staff (I had not been told beforehand). I was told that they had given me an extra sausage. I said I did not want another sausage. The manager went to the back and returned. She asked what did I want as a replacement? I asked what the options were and she said I cam have anything on the menu. I would not mind a steak. She went to the back again and came back and said the chef said steak costs more than the chicken so they would not do it. I said fine, but the chicken breast I was missing out costs more than the one sausage it has been replaced with. The manager went to the back again and said no, we are not changing it. I said OK in that case, can you discount the meal? She said no, she will not discount the mean (she was not very polite by the way). In the end I suggested she refunds the meal, I don't want it (I had not eaten any yet) which she did and I...

If you're looking for a great pub with good service and friendly staff, then the Yates Romford Pub may be just what you're looking for. This pub has a reputation for providing excellent customer service, with staff who go out of their way to ensure that patrons have a great experience.

The atmosphere at Yates Romford is warm and inviting, with a classic pub feel that's perfect for a night out with friends or a casual meal with family. Whether you're looking for a quick pint or a full meal, you'll find plenty of options on the menu, all prepared with care and attention to detail.

One of the standout features of Yates Romford is the quality of the staff. Rima the manager is extremely friendly and accommodating. From the moment you walk in the door, you'll be greeted with a smile and made to feel welcome. The bar staff are knowledgeable about the drinks on offer and are happy to make recommendations based on your preferences. The waiting staff are attentive and efficient, ensuring that your food arrives promptly and that you have everything you need.

Overall, if you're in the Romford area and looking for a great pub experience, you can't go wrong with Yates Romford. With its friendly staff, great service, and inviting atmosphere, it's the perfect place to relax and unwind with...

Music was good but the cocktails was false advertising as on the picture in the menu was one think and when you order it comes half a glass. As explained by the manager at the time who have happend to be the same person making them he said he was following the description of how to make them... Also they was very short on staff and all night we didn't see not one person to collect glasses from the tables and they have run out of glasses so much that the drinks was always coming in a different type of glass while the old ones are still at the table. While they still had a glasses they was storing them on the floor behind the bar in the trays from the dishwasher.. very poor hygiene. The toilets wasn't very different .. spilled drinks everywhere staying all night and nobody to clean them. They do have a smoking area but as the night was getting on the tables was getting ridiculously full with glasses and the ashtrays like overflowing.. the floor in this place was so dirty I was thinking that I'll lose half of my shoes which will be stuck to the floor .. the chairs and the tables was very dirty and in very poor condition. We did had bugres there earlier in the night and they was very very nice, but unfortunately that's about it with the nice.. definitely better places to be...