Bad experience! :(

This was the only restaurant open on Wednesday morning so we walked in. The staff was on her own and welcomed us in and sat us down.

I ordered sweet potato hotcakes and they're way too hot! And that has not been mentioned on the menu at all! I can usually eat mild spices without problem (nandos medium sauce/ Thai tom yum etc) but that hotcakes have like half a bottle of hot paprika in them and way too over. I drank a full glass of milk and still haven't taken the heat off. This has really ruined my morning as it took some time for my stomach to settle.

The worst part was probably how the staff dealt with the incident. She initially responded that it's mentioned on the menu which was a lie, then after we pointed it out she tried to make an excuse saying it has always got the same recipe.

It's ok to make mistakes, we are only humans.

All we want for good customer service is a sincere apology and trying to provide solutions such as offering water to help with the heat and add it on the menu to prevent it from happening again to the next customer.

I'd say the view from the restaurant is excellent but just don't expect much from the customer service.