itsu - Reading Gate
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I had the pleasure of dining at Itsu today with my colleagues, and I must say it was an exceptional experience. From the moment we walked in, we were warmly greeted by a gentleman who made us feel incredibly welcome. His kindness and attentiveness set the tone for what turned out to be a delightful meal. Not only was the food delicious, but the atmosphere created by this staff member’s hospitality made our lunch truly memorable. At one point, he kindly offered me a mochi, which I thought was incredibly sweet and thoughtful. It’s little gestures like this that truly elevate the dining experience. It wasn’t just about enjoying the taste of the food; it was about the whole experience of sharing a meal with friends in such a pleasant and positive environment. A big thank you to this gentleman for his outstanding service. He truly added to the overall enjoyment of our time at Itsu. We had a great time, a great chat, and we left feeling very satisfied. I look forward to visiting again! This version includes your appreciation for the kind gesture of offering the mochi, further highlighting the exceptional service.
Pallavi PrabhuPallavi Prabhu
00
I'm a bit disappointed. That was my first time and after entering, nobody even said Hi or go home, clearly no body cares about it. After we ordered we seat and waited for the meal. Table wasn't the clearest... Wasn't great but also wasn't terrible... When was my turn to pick up the order i realized that the part of the food is already packed and sealed, which means it wasn't prepared fresh for me. I expect, that my soup will be served like a soup in a bowl... It was in the cup. Dumplings was soo thin and soft that they ripped out stright away... Additionally the staff was dumped empty bottle next to us like a crazy... They break one of another ... And that noise... They simply didn't care... I'm just disappointed... Thats it... That was my last time in this place.
Maciej “MAGIC” WinnickiMaciej “MAGIC” Winnicki
40
This tiny little cup of White chocolate Dream cost us £4.39, I mean I don't expect Gordon Ramsey's white chocolate dessert, but this is absolutely a rip-off! On top it taste like pure sugar, and sugar that's it, sooooooo sweet that one tiny spoon it hurts your throat, awful! This itsu restaurant is NOT a restaurant, just a canteen like those services you would find on the motorway. When we place our order on the screen, there's picture showing miso soup is served in a bowl, but instead it is in a paper cup, same for the crystal noodle. I mean seriously, we are not in the airport terminal, I'm kind of speechless, from outside looks like a standalone big restaurant, but it's actually nothing more than a takeaway.
S ChanS Chan
00
The quantity of salmon on the nigiri is getting so poor that is getting transparent. See picture untouched attached as I received my box from the counter. Poor diversity, at least before they had rolls with wasabi Mayo. Salmon and tuna is not feeling that fresh either. UPDATE: they have improved significantly so I’m changing my rating for the moment. Thanks for taking the feedback on board even if it meant you increased prices significantly which is a bit of a downsize as I think it has gone too far and is costing as much as going to a higher end sushi restaurant
Hector ZenilHector Zenil
00
Extremely poor service. Ordered a takeaway while the restaurant was almost empty and still go the wrong order when I arrived home. The lady packing stuff was so stingy with condiments- she gave none with the order - so I asked her- she dropped a single soya sauce bottle in the bag. Thoroughly disappointed. I called the store on reaching home and they said to bring back the order which was not possible- so they said they will do something next time…I wonder how. See box photos of how they missed packing two things from same order together
Sujeet KumarSujeet Kumar
10
Itsu never stops to deliver good food, really like to go to them, I have visited a few of their locations in the last few years, everytime I go the food is very fresh and served quickly, only took us a few minutes to order and less 10 minutes later the food was there, very good sushi and sashimi, we tried the miso soup too, please stop to any of their locations to have a quick and easy sushi experience , staff members are very friendly and the prices are great to, please check the pictures !
Stefan BravaStefan Brava
00
Nearby Restaurants Of itsu - Reading Gate
Nando's Reading - Gateway
Fidget & Bob
The Jazz Cafe
WOLF Italian Street Food - Green Park
Costa Coffee
McDonald's
Costa Coffee
OXBO Reading
Burger King
KFC

Nando's Reading - Gateway
4.2
(718)Click for details

Fidget & Bob
4.8
(281)Click for details

The Jazz Cafe
4.2
(127)$$
Click for details

WOLF Italian Street Food - Green Park
4.2
(155)Click for details
Basic Info
Address
Reading Gate Retail Park, Reading RG2 0QG, United Kingdom
Map
Phone
+44 118 440 0540
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Website
itsu.com
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Reviews
Overview
4
(211 reviews)
Ratings & Description
Description
Japanese counter-service and takeaway chain for sushi, salads and noodle dishes.
attractions: , restaurants: Nando's Reading - Gateway, Fidget & Bob, The Jazz Cafe, WOLF Italian Street Food - Green Park, Costa Coffee, McDonald's, Costa Coffee, OXBO Reading, Burger King, KFC

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