Dear Management, The situation is as follows, me and my partner come to your venue every Friday and Saturday and have done for over a year now we spend a lot of money at your premises and we are very compliant customers and bring no trouble to you with a socialist attitude. The complication here is for last few weeks we have been refused entry and the male door supervisor gives a rehursed reply every time saying " sorry the management won't allow folk like us in your premises for the run up to Christmas unless we have booked a table. Now just to inform to you that you have made us feel like objects of ridule. Now we should not have to feel like this. Now to resolve the issue can you practice better customer services pitches to your head doorman because to perfectly honest his rehursed reply saying to us management won't let folk like us in is a very disrespectful option to relay a message like this to contributing public like us who put money over the bar. I would welcome your feedback in the first instance. You as managing agents should see things are put rite. I now look forward to your reply. And by the way I have been a doorman at many night spots, and you will certainly learn something by this script of discourse I put to you. Your establishment have definitely handled us good paying customers in the wrong way. I believe you need to put things rite. We create revenue for you and this is how you treat us. I would not treat anybody like this. Remember the customer is always rite and behaviour breeds behavior.