Before I begin this. I would like to thank the manager who at the end if the dinner took our desserts off the bill and gave us a 30% discount. Thats why service gets 2 stars, not 1. My group of friends had booked with Forgans to celebrate our friend visiting home from New Zealand for the festive season. This was the only time most of us would see her while she was back.

TLDR: There for 3 hours only had main & dessert, poor/slow service, off food, cold food, starters given as mains, not pram friendly.

Problems:

• We had to reorder our drinks three times because of things being out of stock and waiters misunderstanding us - which as it was the beginning of the night we of course were fine with.
• We waited 90mins from when we first arrived to get any food to our table.
• Mains arrived cold, one was only the size of a starter and was missing elements from the menu.
• A long wait to get a dessert menu, we got coffees straight away then waited 45mins and still nothing despite people checking our table. We asked and our order had been lost. We waited over an hour in total for our desserts.
• when it finally arrived, the cheesecake was lumpy and sour. Three members of our party tried it and all three spat it out. My "vanilla" ice cream was lumpy, had bit of nuts and coconut in it. And other desserts were cold when they were meant to be hot.
• Part of these issues might've been because we were served by about 5 or 6 different people.
• This is what bothered us most: Our friend who booked the table told the venue we would have a pram with us for her 5 month old. We were asked (rather sharply) to move the pram as it was blocking other tables. We were told there was a place at the front of the venue to store it. We were sat right at the back. Our friend obliged once we recieved a high chair and took the pram out to be stored (people had to get up from tables to allow her through). When she got to the front she was turned around and sent back to our table. She was asked to dismantle and fold up the pram to be out of the way by us. With some struggle and help from another table we managed to find places to put the pram. We were all a bit annoyed our friend had to do all this, but the kicker is, after all that we ended up at the venue for 3 hours because of poor service and NO ONE came to sit at the tables the pram was apparently blocking, until one couple arrived when we were ready for the bill.

When we asked to speak to the general manager (not the one stated at start of review) we were told she had "stepped out" for 15 mins... Thankfully another manager spoke to us who tried her best to rectify the situation through discount.

It was so bad, it was honestly a joke by the end of the night. We left stunned the venue is always fully booked, and knowing we'd never go again.