Revolution Sheffield — Restaurant in Sheffield

We booked a bottomless brunch on 29/9/23 for 19:30. We arrived on time and one off the waitresses got us to wait at the bar for a moment before we were seated.

We were placed on a single table with no lighting above it by a waiter, away from/next to the section where bottomless brunch guests are seated. I promptly asked him are there any other tables with better lighting availablehe said he’d try to find out and 10 mins or so later he never returned.

I saw a waitress so I mentioned about the lighting situation to her and that the waiter had gone and never came back. She said this was the only table, but that she would move us to a better table when one became available “in about 45 mins.” To be fair she honour that, but I was surprised (or not) to see her escorted two ladies to an empty table within the appropriate area moments after she told us the above.

The waiter who left and never came back, didn’t bring us any menus or ask us what we wanted for our 1st cocktails or to eat.

The waitress did bring us the drink menu and a bottle of Prosecco and ask us what we wanted for our first cocktails, about 15 mins after being seated, but didn’t ask us what we were having to eat, though we did mention food to her and that we tried to order the food in advance but the online booking service didn’t allow us to.

The table hadn’t been cleaned before we was seated so it was wet and there were drink marks on it. We asked the waitress if she would clean the table. She said yes and got paper towels but walked back past our table and that is the moment when we observed her seat the two ladies mentioned above and she cleaned their table, but she never actually came back to clean our table so, a short while after, I called her as I saw her walk past and told her about this issue. She apologised and went and came back to clean the table. This was about half an hour after we were seated.

We didn’t receive our first cocktails until about 30mins or so after being seated, and still no one had asked us what we were having to eat, so after our first cocktails arrived, I mentioned to the waitress that we’d not been asked what were having to eat yet. At the point she took our order and we got our food about 1HOUR after we arrived. The food arrived quite cold.

When a different waiter brought us our first drinks, I said to him, “I’m annoyed with the service. It’s took half an hour or so to get our first cocktails, and no one has asked us what we are eating.” He responded by saying, “at least you’ve got some alcohol now”, before just walking off. That was really annoying.

I verbally complained to a couple of waitresses, requesting to speak to a manager. They said that they would get a manager for me but no manager appeared before us until moments before we left.

I asked for the bill from the waitress, but I asked if we could possible have some sort of discount for the quite poor service. She said she could ask the manager. This is the only time the manager came out to see us, with our bill. He made us aware that he’s aware we weren’t happy with the service and asked me to explain our issues. I expressed them to him and he said that he’s not happy with the service we received as mentioned, and said that he couldn’t give us a discount, but he could get us back in for a free meal eat n some cocktails. It was a bit vague what he was offering so I said, “a free meal each n a couple of cocktails each to compensate for our poor service. Is that what you’re saying?” He said yes, we shook on it n he said to me that he’s got our email address from our online booking details, n that he would confirm it with his bosses n get back to us via email. It is now 4 days later and we’ve received no correspondence from the establishment.

Very very disappointed. You kinda expect people in a professional position to stick to their word. Apparently those are false expectations. Where’s our free meal and...

Booked here for a friends birthday on a Saturday night at 7:30pm for food and drinks, only to be told when we got here that they didn’t have a table for us. They proceeded to cram 5 of onto a high table meant for two people, where we had to get our own chairs to even try and sit round the table. We were told we could order at the bar or on the app as there’s a separate bar I assume for bottomless brunches etc… We ordered via the app, 4 of the drinks came, however as soon as they came the barmen disappeared and didn’t return to this bar for the rest of the evening. After 20 minutes, I asked a member of staff if the drink would be much longer which they replied they would go find out, they did not return…. 10 minutes later I made my way to the bar and showed the receipt of my order which they said they’d make and bring to the table… Another 30 minutes and interactions with 3 more members of staff the drinks had still not arrived. At this point the group I was with had ordered 4 more drinks and were also waiting. We were then told “we’re not taking app orders” after specifically being told to order on the app, the lady took a picture of our order receipts, apologised and said she’d sort it. Again didn’t return. After over an hour, one younger member of staff actually took us seriously and make the drinks himself and brought them over. Whilst we were there, a brunch of around 15 people arrived, only for the manager to tell them “we don’t have your table” do they even check the booking system?! He said he’d sort them a table (which took over 20 minutes and the group were also not happy) and proceeded to flirt with a girl from another brunch making gestures to bite her which gave me the instant ick about the entire place. My friend went up to the “manager” who was very clearly on something, to ask for a refund for not only the wait on drinks but the fact the table we had booked over a week in advance wasn’t ready and we physically could have food on the table provided. His response was “I’m a bit busy aren’t I” he had longish brown hair, average height. We got up and left to go have food elsewhere, very disappointing as I’ve been here in the past and everything has always been great. I don’t know if it’s new management?! The staff looked miserable and tired whilst the “manager” was only interested in making the girls happy who were half his age and...

I’ve been multiple times and most of the time it’s been okay. However we went last night and it was really quite dreadful, which is such a shame since it was my sisters 18th. First of all they were out of all the pizzas which was a shame. We all ordered drinks and food, for the most part all of the drinks were fine! If there is one positive thing to say about revolution there are good happy hour deals and the drinks are strong. Some of our food arrived before our drinks which was a shame but not a massive deal. Food took a little while but they eventually brought some out, alongside an extra burger that we hadn’t ordered. So two people got their food, then 10 minutes later two more of us got our food and then the other three were left waiting for 40 minutes before we went and asked where it was. They said that there was a massive back log of orders and that it could be 5 minutes or it could be an hour, even though it was really empty in there, but then immediately brought out 2 more dishes that had clearly just been sat on the side because they were cold. Then 20 minutes later we went to ask about the final meal and the staff were again quite rude about it. The final dish was then, again, immediately brought out. There was no apologises at all from the staff, when we have come before when it was a lot busier and they didn’t get us our drink order in half an hour they gave us a free round of shots but this time we didn’t even get a sorry. I can understand if they were stressed out and I completely sympathies with it but I think it is still basic decency to apologise for it. Most of the members of our group also did not like their food at all. I had an avocado and halloumi wrap and I really enjoyed it. However two of us had a chicken wrap and both said it was really dry, hard and sandy. One of which didn’t get eaten due to how bad it was. The table was also ridiculously sticky and the bathrooms weren’t clean, which is not something I have experienced before at Revolution and I’m hoping it’s just a one off. I definitely don’t think we will be coming here...