Pizza Place (SOUTHAMPTON ) — Restaurant in Southampton

Order placed online directly with Pizza Place at 1805 to be delivered just after 2000, got confirmation email and as it had an earlier delivery time on it called and confirmed it would be delivered just after 2000, was told yes

At 2030 called to chase, was given a mumbled barely intelligible excuse, and told they were making it

Called back again at 2040, again, told they were just doing it - told them at this point if it wasn't delivered within 5-10 minutes I would come to shop for a refund

Went to shop..... to be met with rudeness and aggression, telling me that they had made and sent them, then made them again when I said I was coming to shop

Refused to give a refund, claiming first that I needed to speak to "uber eats or whoever" and then when I pointed out it had been paid for directly said they couldn't refund because "they wouldn't get that payment for a week"

While waiting in shop witnessed the scruffily dressed member of staff repeatedly rub hands around face, use a mobile phone, and then picked up a burger from the display, lifted it to his mouth to blow something off of it, and then put it on the grill

Eventually offered me a £20 note as a refund, then when I pointed out it was more than that did give the full amount

Got home and scanned bank note to discover it was fake

Failed to deliver as ordered and paid for Failed to communicate effectively Shockingly poor food hygiene standards Criminal activity

Reported as a disputed transaction with my bank, so at least I won't lose my money, and to SCC for the food hygiene element

For a company, or individual who is in the business of making food and delivering it as ordered they seem to be doing very badly...

05/07/2025 I couldn't write a new review. So I have edited this one. I just got a meal deal from here. Number 7. I asked for a wrap instead of a pitta bread. Absolutely no problem. I'm super fussy with my food & nothing is to much trouble. My food was outstanding. They are so nice in there. I have worked in customer service for over 25 years & if someone was rude to me I would write a bad review & never go here again. This has never happened here and I have been ordering from them in nearly 18 years. Not sure why there are any bad reviews on here, but then I have responded to the bad reviews below ⬇️. Look at the size of the portion of chips and the wrap & meat left over. Totally value for money and delicious. Happy Saturday people. I would always choose pizza here over anywhere the chains are rubbish. The pizza was not exactly what I ordered (only reason for 4 instead of 5 stars), but was quick and hot. The food is lovely and staff friendly. To the people that right bad reviews maybe check how you talk to people first. And the people that order pasta from a kebab shop please check...

Im a regular here and last year it has gone downhill big time and tonight was the worst ever for me and now i will not be returning ordered a bogof pizza deal i picked two pizza and then proceeded to checkout. I checked ordered and it all seemed perfect so i completed payment then waited over a hour for the guy to turn up with only one pizza and then was saying i didnt put a second pizza when i know i clearly did but he wasnt having any of it.tgen he said he will call up and get another pizza sent witch was good as shop has just closed but when he turned up second time he was soo arrogant.i even showed him on the website when you pick the pizzas you have to pick 2 to continue with order if you dont pick 2 it wont let you go any futher so it proves from me making the order one of the pizza didnt show up on there end tgey should have relised and called up then surely as ive was charged for 2 pizza deal on receipt and he is there on my door step gone 11pm making out that it is my fault like hell !!!!!...