Franco's Fish Shop Limited — Restaurant in Wales

Making a 20-minute detour because of all the great reviews, I arrived and was left waiting for my order to be taken over five minutes, although I was first in line, standing at the counter and by one of the tills. It was a busy Saturday evening, but there was no welcome or acknowledgement; the four young staff did the online orders in front of me as if I wasn't there. Eventually, I asked if I should order online, and one of the staff looked over and mumbled something about having to do another order. When my order was finally taken (two large pieces of cod and one portion of small chips), it needed to be corrected, and I repeated the order, took my order number and waited for a very long time while other similar orders (made after mine) came and went.

After a further 15 minutes (understandable at busy times), I returned to the counter to enquire about mine and was told it would be a few more minutes, and it was, but the order was wrong and had been prepared as two fish and two chips. A simple mistake and easily corrected. I asked for the chips to be removed and a refund, which was done with one of the staff members complaining about ‘why’ it was wrong and cutting her eye.

I took my refund and order, and my wife and I ate by the seafront. The fish was disappointing, tasting very old, looking discoloured and with a slimy texture. It was uneatable. After all the hassle of the order, I couldn't bring myself to make the 10-minute journey back for a refund and ate the perfect chips.

Overall, the experience could have been better, and I won't be returning the next time we're...

Above and Beyond – Truly Family-Friendly! I can’t recommend Franco's enough! From the moment we walked in, the staff were warm, welcoming, and genuinely accommodating.

Our 5-year-old son is autistic, and waiting for food can sometimes be overwhelming for him. When we mentioned this, the staff were incredibly understanding—they reassured us, made sure his food was prepared as quickly as possible, and even checked in to see if we needed anything while we waited. The environment was calm, and they went out of their way to make us feel comfortable.

What really stood out was their kindness when we needed access to the toilet. Unlike other places that have turned us away, they welcomed us without hesitation. These small gestures made a huge difference to our experience.

The food was absolutely delicious—fresh, perfectly cooked, and generous portions. But beyond that, it was the genuine care and respect from the staff that will make us return again and again.

If you’re looking for great food and a truly inclusive, family-friendly place, this is it. Thank you, Franco's, for making our visit so easy...

Just adding to what my wife has already written. We have visited Franco's for the past two years, and were saddened to see that it had to close because of a fire. To be honest, I personally didn't think it would re-open, especially with the Covid 19 issue added. Last week, when we drove past the restaurant, we were both delighted to see that it was up and running once again, and last night, visited there for a meal. Everything was as it was before, great food and very friendly staff. The restaurant has had a total makeover and it looks better than before (which looked good anyway!) and we certainly will be regular customers again in the future. Thanks Franco (and...