My partner book a table for my birthday for our family of 3+ a pushchair we arrived and were left waiting at the door waiting to be seated for around 5 minutes despite the restaurant being less then a quarter full. We were asked to wait at the bar to be seated by a server passing by the main door. we then waited another 10 minutes at the bar to be seated. Another employee walked passed us (who had a mouth full of food) and asked if she could help like she hadn’t even been informed we had already been told to wait at the bar to be seated. I told her we were waiting to be seated and she found us a table promptly in an area where we could fit in our babies pushchair.

We sat down and the tables were very sticky and appeared like little effort had gone into cleaned it from the previous occupants. A young server came to the table around 5 minuets after we sat and asked to take drinks order. the server was miserable and appeared less than enthusiastic. These drinks arrived in good time.

Around 10 minutes passed and the same server came back and took our food order. we selected food to then be told it was out of stock. She didn’t ask how the steak was to be cooked it took my partner to intervene before she disappeared to state his request. We ordered only mains and sides.

15 minutes passed and we had one of our sides placed on the table by a different server to the one who took out initial order. 10 minutes have passed and still no sign of the rest of our order. My partner Flag Down the server who placed the chips on the table and informed him we were waiting on the rest of our order and the chips were about to go cold. We informed him we wanted our food to be served together as we’d only ordered mains and sides. He appeared unaware of what was going on and apologised, and said he would have them replaced. another 30 minutes past before our whole meal was placed on the table to then Realise no cutlery has been provided, so we had to flag down another server and ask for knives and forks so we could eat our meal.

The food was of a good standard although is a little overpriced.

upon general observation during our visit, staff looked unimpressed and appeared lazy. A lot of the staff congregated around the main bar and were laughing amongst themselves, despite people waiting to be served and attended to.

we ordered another round of drinks and the person who took our order appeared like it was an inconvenience with ask him for another round of drinks. These drinks took another 10 minutes to arrive at the table and our meal was already finished by then and we were without drinks.

I could see other customers were getting irritable after asking for bills and staff being very slow at Delivering them. we were then approached by another staff member who explained that the server who initially took our order had left her shift and all the receipts had been mixed up, therefore she was having to bother all customers to ask them what they had ordered it, so it could be re-entered into the system.

we could no longer tolerate the slow an appalling service, so decided not to stay for dessert, and we ate this elsewhere. No staff appeared to be sufficiently trained in hospitality and management is diabolical.

My partner accessed the ladies restroom before leaving the main door to enter the space was grinding across the floor and was very difficult for somebody who is disabled or less physically inclined would not have been able to open the door. The doors to the main stalls were without a lock. Apart from one door. The toilets were not the cleanest and look like they hadn’t been attended to for sometime.