The Butcher's Café Bar & Bistro — Restaurant in Warwick

I didn't email you, another unhappy customer did.

Absolute car crash of a father's day Sunday roast. We arrived to find the decent ale they do wasn't available as the two lovely girls serving couldn't get the pump to work all day. Although there had been plenty of time for management / ownership to turn up and resolve by the time we arrived late afternoon. The table of six we booked wasn't available so we offered to bunch up on two drinks tables. There was no lamb left when ordering came, at a butcher's bistro! When food arrived there was next to no veg, no sign of the sweet potato dish and two rather pathetic slices of average beef. The chicken was more appropriate portion wise but came with no veg to speak of either. The lovely girls who had to front all of this while the chef stayed in the kitchen and the owner was nowhere to be seen, tried their best to sort out with a couple of slices of beef and a some veg we didn't order. The chef offered compensatory pudding but we'd already ordered them as part of our set menu. The girls serving were fantastic, but as for a chef or manager or owner on a big day with many covers there was no one to be seen. Such a shame.

Our table was not ready, we were flexible and sat by joining two tables by the bar. You'll see on your CCTV. We were not the last table. Again your CCTV will show you that. Our veg as served was two tiny sprigs of broccoli. Yep, that CCTV again. We paid in full and tipped the lovely girls serving. Good old CCT and staff. We got no discount off our bill and didn't ask for it. The CCTV will help, as will the till. We got no discount off a return by email. The CCTV probably won't get that one. The chef did not come out when I complained about the beef portion. Yes, that CCTV will help you here.

I've given you another star for your polite, detailed, researched and CCTV resourced reply that was in response to a completely different customer. Thank you for...

Very disappointed with Sunday Roast. Gave it a go based on great reviews and to support local business. We ordered 4 rost beef asking it to be pink. Waitress said no problem. 30 minutes later. 4 roasts arrived with dry, chewy and very well done beef on. After pointing this out we were told that it's all they have got left and you can only cook pink beef from the middle cut (it is not quite a truth if you know what are you doing- tip:cook it on 55C overnight or up to 35C on the day, comes out nice and pink throughout even if you are using cheapest topside cut as they do). I do understand that things like this happened (been a caterer for 25 years) but a little more communication would be nice. We did get 20% OFF at the end but it's not a point but we are not going out for a discount. Sorry, but it was really disappointing 😞

UPDATE AFTER OWNER RESPONSE: Yes, we were promised pink Beef by the waitress when order the food. It even says on the kitchen order. So until food arrived we weren't aware that you only have well done beef. If we knew, we would go elsewhere 2.we have booked a table for 4pm so 2h before closing and we were given leftovers. If you are closing at 5:45 food should be same quality as at 12. As chefs say: "last plate same as 1st plate" 3.Yes, We were offer pork instead but we said no as we didn't want pork We finished our meals as we were hungry not because we enjoyed Service was average: no one check...

Due to last minute change of plans we had to go and grab lunch somewhere (Sunday) and decided to try the BB. Only ever heard good things about this place but had never actually tried it. It turns out its first weekend under new management and we were blown over by the quality of the food. I’m not sure it it was same or different menu before.

We were walk in’s, and with a toddler. The place provided high chair and they had changing facilities in the bathroom (you may think it’s a standard but it’s not everywhere)

The owner/new manager was there ensuring everything went smoothly and they were very accommodating in providing foods that were actually not in the menu (but my toddler is a fussy eater). We ordered beef roast and it was a superb quality meat, and lemon sole. It was a whole fish made as the French make it, with butter and some capers. Divine! We also had a side of cauliflower cheese which was also very tasty.

The menu is not very extensive which is absolutely fine, again it’s good to have just a few choices on the list but absolutely smash them. Having said that, going forward it would be nice if they rotate the menu or have some different specials each week so we get to try other things next time.

It was reasonably priced too if you think of the quality of the produce.

I wish them good luck and we will be back!!!

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