Champps — Restaurant in Arizona

I declined on drinking my coffee because when I tested it from my spoon, it tasted like whiskey, AND the cup had "lip-n-drip" marks on the outside of the cup. I didn't complain to the meal server about the "lip-decorum" on the "whiskey-tainted-coffee" cup because my lunch plate came in 7 minutes. I immediately set the tartar sauce aside from the plate because it had bits of ketchup and cole slaw in it (I didn't complain because the server mentioned that the cole slaw was next to the tarter sauce and it somwtimes splashes into the tarter sauce). After blessing my plate, I picked up a soggy fish piece that had been pulled apart from the batter. So I put it down. I picked another piece of fish and saw that it was already bitten... I decided not to add my own bite to that poor fish piece. Giving up on the fish, I looked thru my wilted fries and decided to call my plate "repurchased" or "re-sent" or "reused." I showed the server whose quality customer service preceded the "re-purposed" plate. His dedication to quality kept me in my seat (and all the other restaurants in that area had people standing in long lines waiting for a table). Within 15 minutes after taking away my "twice-served plate," the excellent server brought a freshly cooked plate of "my own delicious fish and chips" and treated like a real "first-time" customer. He also brought me good-fresh coffee in a CLEAN cup. I just couldn't find it in my heart to leave my normal 20-25% tip (I only gave 10% tip), and I won't go back to that restaurant for lunch. I think it's more of a sports bar with fun activities and a grill that serves the BEST fish...

This place used to be one of our primary "hang-outs" in NW Tucson. However, they have changed management or ownership??? Not sure which, possibly both. Now it is not good at all. The food is marginal, on the best day, the atmosphere is pretty good with lots of TVs, but the service is frustratingly, and possibly the worst in town. The wait staff is usually on the side of the bar "chit-chatting" with each other, or playing on their phones. If you want a another round of drinks or condiments or anything else, be prepared to get up and find your server or any server and ask for it. I've even had to request from the bartender when I couldn't locate any of the servers. This is the level of service you get no matter how slow or busy they are or what time of day/night it is. We have talked to others who have also experienced this same level of service. About once every six mo. We give them another try, and every time we are disappointed. We will not be going back. There are so many other choices near by where the servers actually bring what we request...

I used to love this place and would highly recommend, but not anymore. I wish I could give it less than one star. I ordered the Nashville Chicken sandwich and it came out raw in the center. Im so glad I always cut my sandwiches before I eat them or this would have been much worse.

I sent my food back (obviously) the bartender was clearly embarrassed and apologetic. The manager then came over and apologized. She advised that she took it off our bill and also gave a discount. When we got our bill only the sandwich had been removed, which is the least they could have done. Don't attempt to rectify the situation if you're not going to uphold it.

We also overheard the table behind us complain of roaches at thier table to which the bartender advised "they had just sprayed for them". Gross.

I will never recommend or return to this establishment. This place used to be great for fight nights, football and...