Bone Daddy's — Restaurant in Arlington

I am from Fort Worth but do not live here anymore so I am usually missing my hometown favorites. I wanted to make it a point on this trip to visit the location that l always visit when I am in town. I was highly excited when I suggested this place to a friend who had never been to a Bone Daddy’s before. However this time took a turn for the worst. I have NEVER experienced this level of disrespect in a restaurant in my life. I am also a GM of a restaurant where I live, and I would Never in a million years treat one of my customers the way my friend and I were treated in this establishment last night.

I ordered a 2 meat platter with ribs and burnt ends, a 3 meat platter with ribs and “double” burnt ends (because they are amazing), and 3 other plates. Both the 2 meat and the 3 meat plate had exactly 2 ribs and 6 burnt end pieces. I called my waiter(Michelle) over and politely let her know that I ordered a 3 meat plate and that both plates were the exact same. Which in this line of work mistakes happen and it was an easy fix…. Or so I thought. She apologized and said give her a moment and she would get it fixed. After a few moments, she came back with a small plate with 4 more pieces and said she was told that that was the correct portion but here is a few more. I knew that that couldn’t be correct, at all, but I accepted it anyway because it was not her fault she is just the waiter. The 4 pieces that was brought out did not look the same or as appetizing as the original ones so I opted not to eat or touch them. She was also pretty busy so I was just going to see if I can just be charged for the 2 meat plate instead of the 3 since that Is what I received.

Once we were done with our food we packed up our leftovers and requested the check, I made my request for the price change, she said no problem let me go talk to the manager. She then came back and said that the manager said that was the correct portion and the 4 pieces was just “extra”. At this point, If this was me and my store, when there is an issue I come and take care of it personally, because I want to make sure that my customers have the very best experience possible. Yet she had to be requested. Once she came to the table I attempted to explain the situation, and she not only refused to make the “$2” change but she proceeded to over talk me and be very argumentative. I was not upset at all, I honestly was just baffled that she was refusing to make it right by just charging me for what I received instead of what I ordered. After going back and forth with me and after showing her the picture that I took to post on my social media (as I always do when I have great food in front of me), she decided to take it upon herself to say well let me see, and proceeded to yank my bag open and open my togo boxes. Which made absolutely no sense, since we were already done eating. That was more out of line than anything I have ever seen. I don’t know where her hands had been nor if they were clean and she is touching my things. So that was money wasted because we are not eating that. It is too much going on with this pandemic, and that was just out of line an had my kids not been there she would have gotten a completely different response. At this point, I am furious about this situation because it is not like I was asking for something free or extra, nor was I rude to her. My friend was so mad at how the manager was handling the situation. Which left me embarrassed because I am the one who was raving about this place. A GM like this is bad for business. I have been doing this for many years and this is just unacceptable. I will no longer be dinning at this...

I won't lie the food was alright but the service was terrible. Ordered online to get delivered. The Door Dash driver or the business, one of them, forgot half my order. This included obvious things like the sides that go with the entrée and the drink. Also the dash door driver parked half a block away because they we're lost and couldn't find the 15 floor hotel that I put on the ticket. I know those can be hard to find since being over 15 stories with 80 foot signs on them. Oh yeah, she also had GPS up but I guess all the satellites we're down because even that couldn't get her closer to the hotel. Anyway after my short jont through the streets to get my "delivery" I noticed half the order was missing. I asked the driver about it and she said "idk that's all they gave me". Cool, so I'll just call the business and let them know. The supervisor of the business told me that I would have to come down to the restaurant to get the rest of my food. You know the food that I ordered for delivery and already paid for. A refund was not even possible. Oh yeah, I'm a tourist staying at the hotel with a car and the restaurant is over 10 miles away. So I next tried door dash. Naturally, door dash said they ain't responsible because I ordered through the businesses website and not theirs so they don't have anything to do with the payment option. So in short I got totally boned in just a getting a refund for food that I never got. Which I didn't even care too much about getting the food but come on, if you pay for it you should at least get something in return. Given this situation, I can't, in good faith, recommend this restaurant due to its crappy service. But if you do order from there, get it through door dash for delivery so you can at least get a refund when they screw up your order.

P.S. - I gave it a 2 star atmosphere despite not going to the restaurant for 1 reason only: the girl that answered the phone when I called sounded like she was having a great time and seemed totally confused a person was calling. So then...

There was a time that my husband and I visited regularly but have not been there for months. Typically when there had been an issue with the food, we would let our server know, they would send it back to the kitchen, and it would be corrected and sent back out. There was a welcoming atmosphere and friendly service that impressed me significantly. That seemed to change with the new GM. I would express my concern to him and he was dismissive, condescending, and downright rude. I sent him an email about my experience with the kitchen manager and although he insisted he responded to me, no email was ever received in my in box or in my junk email. He was also unable to produce and forward a copy of the email he claimed he sent me. He lied. There was no motive and yet he chose to lie - that makes him a liar. I saw him conduct himself in this manner with other patrons and presented himself in an intimidating manner when interacting with the servers. If it were not for Rachel, one of the front of house managers, I would never darken the doorstep again. She has always been attentive, gracious, and the epitome of excellent customer service. She interacts with the customers in a friendly, professional manner and seems almost maternal in her dealings with the servers. If she isn't working, quite honestly, I have no desire to eat at Bone Daddy's. I miss seeing her on Tuesdays when I come in because it made my week start with a smile. She is about the only reason we come in any more because the easy-going, friendly, family atmosphere is all but gone and if it were not for Rachel, it would a constant feeling of oppression - which is what I feel when I walk through the doors. You know, it really doesn't matter how good the food could be or is, if the atmosphere feels heavy and oppressive, the customers will not come. You can thank that hulking GM for that. He has single handedly turned the vibe of the restaurant from welcoming to...