Popeyes Louisiana Kitchen — Restaurant in Beachwood

I was excited to learn that a new Popeyes restaurant was opening near my home, in a great location like the Beachwood Mall. My family and I always enjoy having some delicious fried chicken. However, when we visited the restaurant today, we were disappointed that the employees seemed more interested in their phones than in helping customers. The manager was at the cash register, so I don't know if it's ok to be glued to their phones at work. I strongly believe that all employees should prioritize customer service, regardless of their wage.

Although I prefer Popeyes over Chick-fil-A, their biggest competitor, I have to admit that Chick-fil-A has much better customer service. If Popeyes wants to win the loyalty, of their customers they need to focus on providing better customer service and maintaining higher levels of cleanliness. (This applies to all their Restaurants) I don't mean to be rude, but as a loyal customer, I hope that Popeyes will take this feedback seriously and work towards improving...

I put in a mobile order. Picked it up took it all the way home and realized that half my order was not in the bag. When I went back to tell them, I was accused by a woman in a black shirt and cashier of lying. Whoever sealed the bag knowing that half the order was missing should be to blame, not the customer who spent $40 on food. The staff is ghetto untrained and disrespectful. They make orders wrong then accuse the customer of being conniving. Everyone’s attitudes here are HORRIBLE. Corporate needs to fire everyone and hire new people with correct customer service skills. Even after I got the correct order I still thanked them for fixing it to which no one even had the decency to speak back. This was my first and last time ever...

Popeyes needs to hire people that can speak English clearly. I kept having to ask her to repeat what she was saying, and she just was laughing like I was the one speaking in tongues. I was trying to order and could barely understand the worker, and when I was trying to order the $6 big box, she said I couldn’t order chicken tenders. Even though when you search “Popeyes $6 big box” it says chicken tenders is an option instead of the two pieces of chicken. She kept asking if I wanted wings and I said “No, I want chicken tenders.” I finally said yes to wings, because clearly she doesn’t know tenders are an option, and I had...