Subway — Restaurant in Berthoud

How about you provide proper training for your staff?? This Subway has always left something to be desired over the years, but I was hopeful it would improve. Apparently that was wishful thinking. They have messed up my orders several times. And here's a suggestion, when you have online orders and a customer walks in and stands by the register, acknowledge the customer! It took the person making sandwiches to acknowledge me standing there after 5 minutes since the 2 employees at the register didn't care enough to, and she didn't even ask me my name or ask the other 2 to verify if the online order sitting there was mine. No, I got to stand there for another 5-10 minutes, and sure enough it was my order sitting there the whole time. Or how about this BRILLIANT idea, have a flippin "online order" rack like Firehouse Subs so you don't have to rely on someone to take the whole 15 seconds to acknowledge you and see if your order is ready. It's simple no brainer things like this that I'll skip this place and go to Firehouse Subs where they half a clue about...

every time i go in there its fine the workers are friendly and nice and keep a nice conversation.. but every time i go in and this girl is working i didnt get her name she is very rude. there were costumers before me and she was really sweet kept a nice conversation with them and even cracked jokes with them. but every time i go in shes always snide to me. assumes what i want and how many sandwiches i want and just has a really bad attitude with me. its getting to the point where i refuse to go in there when she is working. i am nothing but nice and polite and always have a smile but after tonight and hearing her whole attitude change after she was done with those costumers ahead of me made me want to ask her whats up.. im over her attitude every time she serves me shes super demanding and huffs when she has to take off or add something she forgot or mixed up. really over this chick and i refuse to go in there when shes working but all of the other employees are really cool. she shouldn't work there if shes going to throw attitude at people she...

I like Subway, I don’t love it. It’s the only sub sandwich shop in town and that’s what’s terrible is the owners could care less about service or quality, probably about their staff. They know they are going to make money no matter what because it’s the only sandwich shop. They don’t ever reply or acknowledge a complaint. One time with a $90 order and $10 tip not a single sandwich was correct. We all ate it of course because we were hungry. I sent a nice message not even really complaining just acknowledging hey this happened not a single reply. Today we ordered 3 sandwiches and not a single one correct. We ate them because we’re hungry and it wasn’t too far off just missing bacon that we payed extra for on 2 sandwiches and mayo and mustard jalapeños. The guys were nice. It was a $5 tip I believe is decent for to go sandwiches. I just don’t get why the owners don’t acknowledge or apologize for these issues. I wish I had the capital to start a Capriotis or Jersey mikes in town. I’d anyone does you will have...