Brunch. — Restaurant in Brookfield

I would honestly avoid this place if at all possible. It was quite possibly the worst dining experience I have ever had. To start, the service was basically non-existent. When the waitress came to our table, she made it clear to us that it would be 20% gratuity because we had a party of 10 which is expected. They're also unable to split checks, so be aware of that. After this exchange, everything went downhill very quickly.

We all asked for coffee and water. Unfortunately, half of our table never received any water. Additionally, one of the kids ordered chocolate milk when they arrived but didn't receive it until after we received the food which was an hour after we initially sat down. We had to talk to the manager to get any water delivered to the table, which even then there was not enough water for everyone. When we asked for more coffee, the waitress left us a half empty pot so we could serve ourselves. We also had to ask for creamer for the coffee which was delivered in small little packets. That's another thing about this place: everything to include the hot sauce, salt, and pepper all comes in little packets. The waitress never stopped by to see how our food was or how our experience was going. There were numerous times when members of our party had to flag her down for something. When this would occur, she would say she would do something like get us water, but that never happened. She also carried the stir sticks for our coffee in her bare hands and set them right on the table which is quite honestly disgusting.

Let's also discuss the food. It is extremely overpriced. You should expect to pay about $25 per person so you can enjoy extremely dry and cold food. Without water, it felt like torture eating this meal. I personally had the chorizo omelet, but I wouldn't call it an omelet by any account. Instead, it was more like a scramble of dry eggs, dry chorizo, and a few slices of jalapeno. The potatoes were alright, but they were clearly from a package. I don't think a single person from our party enjoyed their food. While driving home, I actually started to feel sick, so something wasn't right about what I ate.

After sitting there for another hour, we basically all had to stand up and put our coats on for the waitress to understand we wanted our check so we could leave a place which had started to feel like purgatory. She then proceeded to remind us for a second time that there was 20% gratuity added. Functionally, the existence of this gratuity meant that the waitress did not have to do anything beyond deliver our food in order for her to receive a pretty sizable tip. All said, it was the worst $250 we've ever spent. I'd recommend just finding a nearby McDonald's and eating there rather than going to this place.

The atmosphere at first sight looks cute, but then take a close look at the pictures on the walls. It's actually really weird to be honest. Even the bathroom was odd. The toilet seat wasn't even sized correctly for the toilet which is just the cherry on top of this abomination of a brunch place.

I know the owner is going to respond with some comment about how bad reviews hurt businesses. However, when your business provides a trash experience, your business deserves to hurt. Yes, we could've talked to someone about our experience at the time, but after sitting in this hell hole for two hours, we really just wanted...

We've been 4 times since we've moved. Cute place, good variety, very tasty with everything we've tried. For those of you that like hot sauce on your breakfast, this is your place. They have a whole counter of options to choose from. Very excited that they added a la carte options for smaller portions.

Update: Dropping from 5 to 4 stars. As of January 2021, we've noticed a decline in our experience. The last 2 visits were a little disappointing. We've noticed they've cut back on certain things and increased others (I.e. portions were smaller/skimping on ingredients, things no longer included as they used to be, prices increased). We also didn't get our coffee refilled until we asked 2 servers and by the time it finally came we were done with our food. We love coming here so it's just disappointing. Hopefully this is not the new normal or we may not be here as frequently as we used to be.

Second update: Now January 2023 and dropping from 4 stars to 3. Continually becoming more and more disappointed with each visit. My husband and I each decided to try something new this visit, him the breakfast burrito and me the harvest hash. The menu lists the harvest hash as having hashbrowns, onions, mushrooms, brussel sprouts and "seasonal vegetables." When it came out, it was hash browns, plus more potatoes (regular, sweet and purple, all overcooked/mushy), pearl onions and brussel sprouts. No additional veggies. And they forgot the mushrooms. I don't know about you guys, but potatoes aren't vegetables to me. I was expecting peppers, zucchini, something veggie related. I maybe would've asked for something else but our server was scarce. I was eventually able to ask for the mushrooms which helped but it's not something i'd return for. My husband said his burrito had flavor but wouldn't return for it. I also want to note that the service was very slow and not very attentive. I've worked in the service industry and a good rule of thumb, I see it as great service if your drinks are kept full. Especially for breakfast joints, I feel you should never have to ask for coffee. My husband's coffee sat empty until we were eventually able to ask for a refill. Guests at various tables were all waiting for checks, coffee, refills, etc... The staff were friendly but just not very attentive.

Overall, the pancakes are worth coming back for but...

Yesterday, I ordered online for pickup breakfast. I ordered the Brunch Benedict with no chive/chive oil and hollandaise on the side.

I was pleased that my requests had been adhered to. I poured my hollandaise over my egg and English muffin halves and dug in. The hollandaise was definitely different than a typical hollandaise, but not bad. These details account for the two stars in my review.

Unfortunately, a few bites in, I chewed something crunchy. I discovered nearly half an eggshell imbedded in the “poached” egg. It was pretty gross. How do you even manage that when cracking an egg in a breakfast restaurant?

So I called the restaurant and was passed off to a manager almost immediately. She was pleasant enough. She asked what my issue was. I explained I had a pickup Benny order with a lot of eggshells in the eggs. The conversation went like this:

Her: “I’m so sorry to hear that. So the yolk was broken?” Me: “No, the yolk was fine. There are a bunch of pieces of shell in my egg” Her: “Have you picked your order up yet?” Me: “Yes. I’m at home trying to eat it. That’s how I know there are shells in my egg…?”

She then asked if I wanted to come back and get some eggs that would not have shells in them. I said no, because I had lost my appetite for my meal and the restaurant is around 5 miles away. She then said that was fine, and she could offer compensation.

She acted like she was being extremely generous when she offered to comp 25% of the bill I’d already paid. I was kinda shocked! I told her “actually, I have been able to eat less than 25% of my meal”, so that compensation feels insufficient. I explained to her that eating egg shells is pretty gross, similar to finding hair in food, and has ruined my appetite. She said something like “well if you’re not even willing to go halfway, I guess I can void the bill”, acting like I was being really unreasonable. I thanked her for her help.

In sum, my first order will be my last, and I recommend that the management be trained not to try to negotiate with customers in cases of gross foreign objects being lodged in their meals. And perhaps remind the kitchen staff how to properly...