Salsarita's Fresh Mexican Grill — Restaurant in Buffalo

Disappointing Service and Long Wait Times

I visited Salsarita’s today (Saturday) and was extremely disappointed with the service. The workers were moving at an incredibly slow pace, causing the line to back up significantly. I ended up waiting 45 minutes just to place my order, which is unacceptable for a fast-casual restaurant.

The biggest issue seemed to be the lack of staffing. There were only two employees handling everything, and it was clear that a third worker was needed to help delegate tasks and improve efficiency. With better coordination and quicker service, customers wouldn’t have to wait nearly an hour for their food.

In addition to the slow service, I also experienced poor communication from the staff. When I asked for hot sauce, the worker stared at me as if I had said something confusing and proceeded to grab hot salsa instead. This lack of attention to customer requests made the experience even more frustrating.

Suggestions for Improvement:

Increase Staffing During Peak Hours – Having an additional worker would allow for better task management and significantly reduce wait times.

Improve Employee Efficiency – Training staff to work faster and more effectively under pressure would help keep lines moving.

Better Customer Service Training – Ensuring employees listen carefully and accurately fulfill orders would enhance the customer experience.

Until these issues are addressed, I can’t see myself returning anytime soon. I hope Salsarita’s takes these concerns seriously and works on improving...

We stopped by for a quick take out lunch. It was my first time at this location. This is your standard make your own taco/ burrito/ salad spot. We chose burrito and a burrito bowl. There are some great lunch specials here everyday if you are looking for a bargain. Large portion sizes. Lots of indoor seating.

First of all the chips, salsa and queso here are awesome! If you get the combo meal you get a huge bag of chips for each meal with your choice of guacamole or queso and salsa. The chips are super light, fresh and addicting. Definitely a highlight of coming to eat here. The queso is creamy and not too spicy, probably some of the best for a take out chain. Salsa was fresh with a little kick. Great to eat alone or as a topping. The guacamole was just ok. Edible but not super fresh and no overwhelming flavor of avocado after eating.

The steak and chicken in the meals was just ok. We weren’t overly impressed. The quality was mediocre at best. It was palatable with the fresh ingredients and toppings. I have been to other locations of Salsaritas and the meat seemed to be better, as in maybe more fresh and better prepared.

The staff was wearing masks and following...

I really fall in love with this Mexican restaurant. The portions are huge, this time I ordered a burrito bowl, the portion is so huge that I had difficulties in finishing it. The guy in the restaurant who make the burrito bowl was super nice. You can make your own bowl with whatever you need everything is displayed in the salad bar. I went for a rice-based burrito bowl with vegetarian options. The vegetarian options are quite a lot in this restaurant. The guy who make the burrito bowl put everything a lot and make it super huge bowl for me. I definitely can recommend this restaurant if someone is looking for a good vegetarian burrito bowl. Last but not least, I dine in the restaurant the restaurant is super clean at maintained all the covid-19 related...