The Cheesecakery — Restaurant in Cincinnati

We ordered 4 cheesecakes to sample for an event we are throwing. The first thing I noticed was the size of the cheesecake cupcake. They are very small for a $4.50 price tag. My husband and I were hoping the taste would make up for the size but it didn't.

The crust on 3 of the 4 cheesecakes was horrible. It was like it was almost not even cooked. As soon as you take the wrapper off, the crust comes from the cheesecake and just disintegrates. My husband didn't have a plate and it crumbled onto the floor. Not only were they falling apart, the crust tasted gritty. Two of the cheesecakes cupcakes (cherry glaze and regular) were curdled and wasn't pleasant.

The woman who checked me out was super nice but was new. I was asking questions about the catering service and the flavors offered. Since she was new she wasn't too sure, perfectly fine. When someone came out of the back and she went to ask them a question regarding my request, she was ignored. We both looked at each other and she did her best to help me. She was a sweetheart but your other employee could use a lesson in customer service. Or at least answer/help someone who is three days new on a job. Great job to that...

We worked with The Cheesecakery to get mini-cheesecake cupcakes for our guests! It was very hard to pick the flavors we wanted to offer because all of them were great! Ultimately we picked 6 flavors to serve our guests and everyone raved about each of the flavors!!! We barely had any cupcakes left at the end of the night, and the staff at our venue begged us to take the last few home because the reputation of The Cheesecakery was so well known!

Everyone was so nice to us and quite excited to be apart of our wedding plans. Stacy made the process so easy. She answered all our questions, handled our changes with grace, and took care of some minor issues immediately.

If you're looking for an awesome dessert for your guests, especially for your wedding day, I highly recommend The...

The owner has been incredibly rude on multiple occasions, I have seen her scold employees for sitting or kneeling when she herself DOES THE SAME THING, it is completely unprofessional of her. I've seen the inside of the ice cream room and the ceiling is falling in and dripping liquid ALL OVER THE ICE CREAM MACHINES, which is where we get our food from and that is DISGUSTING!!! The owner has some real nerve yelling at people for simple things where her building is falling apart.

And I know they'll respond with something like "we're short staffed, this isn't typical, we're a small business " blah blah blah, that's how they always respond and clearly don't actually care about their customers...