Chipotle Mexican Grill — Restaurant in Columbus

I often order delivery from this location. But due to poor be experiences recently. That may no longer be the case. While I understand that we are in the middle of a pandemic and they are likely pretty busy with orders and I don't expect perfection all of the time. Things are going way down hill. The last few bowls I have ordered have been pretty skimpy. I will ask for rice, no beans, double chicken, corn, Pico, sour cream, cheese and lettuce. Which if I go in is generally enough to fill the bowl. Recently when I have ordered and had It delivered. The bowl has been looking pretty pathetic with only a little bit of meat (which I pay extra for double). So this is usually pretty disppointing and frustrating because I'm not getting what I paid for. But I understand that people sometimes make mistakes. Maybe the person didn't notice it was double meat. However rather than this just happening once. It has happened multiple times! Not only with my bowl but in my partners bowl too. Which if his bowl is looking pathetic that says something because the man orders like everything in his bowl. Putting that aside I decided to give Chipotle another chance by ordering yet again recently through the app. But this time ordering a burrito rather than a bowl. After arriving and handing my partner his bowl. We find that 1. The bowl looks once again skimpy. 2. You can see half of the container bottom due to the food all being on one side like someone had eaten half of it. 3. The order tag is correct but the order is missing over half of the ingredients ordered. Then we come to my burrito which was nice and full. Which I was excited about however after biting into it. It became very clear it was not what I ordered. I had ordered a burrito with white.rice, no beans,double chicken, corn, sour cream, queso and cheese. What I got was a burrito with black beans, steak and cheese. Not close to what I ordered. I checked the order tag to make sure it was the correct order and according to the tag it was.But it clearly wasn't. So at that point I decided it was time to say something about it. So I made a point to call them up to explain the situation. Well I never got through. The phone line just kept ringing. After giving them a couple more rings. I decided that I would just go in. Putting myself and others in my household at a slightly higher risk of getting sick. After getting there. I noticed that they have plenty of staff inside. So besides the phone maybe not working. Their is no excuse for not answering calls. Considering that they had over a hour before they closed. Anyways after talking to the staff members about my order. They were willing to remake it. Which I appreciated and thanked them for. For the most part they did a pretty good job remaking the bowl and burrito. They made sure all the ingredients were there and that the bowl was nice and full. My only complaint was they gave us very little queso. While it is only $1.30 extra to add it to your burrito. I was a bit annoyed to get very very little queso on both the bowl and burrito. I have watched them add queso to my orders before and never have they put this little an amount. So that was pretty disppointing. In the future I will be thinking twice about eating here due to all the issues I have had recently. I am unsure if the issue lies with the company itself or the employees that have been hired. But regardless it needs corrected or it will affect their business. At this point I would love to rate them 1 star however due to the employees being kind enough to replace my incorrect order I am willing to give them a 2...

I recently dined at Chipotle and, as always, the food was absolutely delicious. The wide variety of ingredients and customizable options allowed me to create a burrito bowl tailored to my tastes, and the flavors were on point. The freshness of the vegetables, the perfectly seasoned meat, and the savory rice and beans all contributed to a satisfying and flavorful meal. I must say, the taste and quality of the food at Chipotle never disappoint.

However, my dining experience was somewhat dampened by the behavior of the staff. Unfortunately, the staff members I encountered on this particular visit were notably rude and disrespectful. From the moment I walked in, the attitude of some employees seemed unwelcoming, almost as if they were doing me a favor by serving me. The lack of a warm greeting and genuine customer service made me feel like I was just another burden to them.

During the ordering process, I noticed that some staff members were impatient and dismissive. It felt like they were rushing me to make my choices without giving me enough time to decide. When I asked for some additional information about certain ingredients, I received curt and unhelpful responses. It's essential to feel comfortable and welcomed as a customer, and unfortunately, that aspect was sorely lacking during my visit.

Moreover, while waiting for my order to be prepared, I witnessed some staff members arguing among themselves, which created a tense and uncomfortable atmosphere in the restaurant. The lack of professionalism displayed by the staff made me question the overall management and training at this particular location.

Despite the excellent food, the discourteous behavior of the staff left a bitter taste in my mouth. As a loyal customer, I believe that a pleasant dining experience goes beyond just the taste of the food. It's crucial for the staff to be respectful and courteous, making patrons feel valued and appreciated.

In conclusion, the food at Chipotle remains consistently delightful and packed with flavor, offering a wide range of options to suit every taste. However, the lack of professionalism and rude behavior exhibited by some staff members was disheartening and soured the overall experience. I hope that Chipotle management takes the necessary steps to address the issue and ensure that their staff receives proper training in customer service, so future patrons can enjoy a complete and satisfactory...

So today’s experience is all about terrible customer service, I would’ve given this place a one star review but I’ve been here before with different personal working and the food and experience is great but today it was horrible. I walk in , it’s not crowded, I am the only person in line, the guy in the picture working the counter, doesn’t even make eye contact for the four minutes that I’m standing there at the counter as he’s just wiping the counter off. Doesn’t look up doesn’t give me any kind of greeting nothing the only vibe I get is this is not the place to go to for lunch. If you’ve ever been to a grocery store and there’s a couple different lines at the checkout running and one of them is just super slow this is that guy. He looks like a young guy in great shape but his movements and pace,I would’ve guessed him 75 years old.

for the average customer in Northwest Columbus can’t recommend it today . I own a businesses and I understand customer service is a real big thing if you’re busy at least look up and greet somebody this place today wasn’t busy and customer service was horrible. I would assume that their corporate policy is very different and I hope that they run their employees through a customer service course soon. I step out and then I decide to go back in a couple minutes later with other customers there and see how things are , that’s where the pictures came from. His pace was a little bit better but still very slow. Needless to say I did not stay I left and found another restaurant. When I went back in the second time and watch the other customers get their orders placed did not see a smile or a greeting one to any of them and that was for...