Village Kitchen — Restaurant in Decatur

So the first time I ordered from village kitchen was through Uber eats. That was on March 29th.

Now on 4/20 I decided to come into the place...not realizing it's not a full restaurant but a hub.

Nothing wrong with it being a hub the thing that's frustrating is that both times ingredients for my food is missing even things that I charge extra for and the two employees inside can care less because they're not the ones cooking the food or serving it they're just making sure the stuff get put in a box yet it's just really annoying because you're being really charged $20 per entree and to spend $60 and then my philly is half burnt on top of it. It's annoying.

I'm just going to put in my review bc this was me giving a second chance. I know it can be better!!

*My edits asked for by the owner: My philly didn't have onions that it comes with and the meat had tons of scraper burnt pieces. I added mushrooms for $1 and then had to ask for them. I opened up my sandwich at the desk and asked the girl and guy inside "do they see onions and mushrooms?". They said no. I waited additional 6min just to get a small 1oz cup with mushrooms and still no onions.

The fries on last night vs when I got them delivered were dorr dry and like warm. Not fresh at all!!

Last night The cole slaw was missing from the strip platter and my BBQ sauce. And my utensils.

The red velvet waffle from the First Order had 1 small strip on it when it was delivered yet the picture has 3 on it. (Having to stand there and ask over and over is not allowing me to grab and go either).

Also on the First Order that was delivered no utensils. And the little 'chic strip wra'. The picture had lettuce, cheese and tomato. Mine was just a tortilla with 1 strip and a little lettuce. That's it.

I'm a Foodie so when I'm ready to eat and I want something and expecting it to be what I see or read in the description...it needs to be that!

Since the pictures aren't matching what is supposed to be there then the descriptions need to be updated. Bc apparently the cook on last night said the waffle is supposed to only come with 1 strip. For $20!!! Oh no.

I didn't take pics last night...but here are the one's I took on my...

I ordered $97 in food and one of the items wasn't in my order and the other item was incorrect. Their food is delicious when they get the order right but in this case when something went wrong they didn't fix it. The order was missing the $6 slice of lemon cake and they have me a rib sandwich instead of the pulled pork that I ordered. The lady who answered the phone told me I could get the correct items next time I visit and to call or text before I come. I tried to go back a few days later but the number she gave me was to an auto repair shop and I couldn't get anyone on the phone. Food is good but they don't treat their customers right. I'm afraid they'll mess up my order and just take me money so I can't go back.

Response to owner: My order was on July 7 @ 12:33am for $96.52. Order No. 41357922447. I have the email with my order details. We spoke on the phone that night and you told me I could get the cake and pulled pork sandwich next time I came and to call or text first

I tried calling and texting you on July 10. I left a voicemail and sent texts. No one responded.

I had to leave town after that for a family emergency and returned a few days ago. Before submitting this review I called both numbers on your site and the number to the company handling the orders. I gave multiple chances to make this right before giving a poor review to a black owned business.

The only working number told me to leave a voicemail, and I refuse to leave another voicemail after reaching out to you nearly 3 months ago and...

I called ahead and inquired about the chick'n meat for the items on the menu. I was told that the chick'n used is not soy-based. I ordered the Crunchwrap with chick'n, fried oreos (2), cinnamon roll, chick'n wrap, and lemon cake. I ordered my food around 7:10, I got a message stating that my food would be ready around 7:39. I checked at the time, and it just said they were still preparing my food. I never received a text stating that my food was ready and what locker to pick it up from, so after 8, I just went back in. Once I got my food, I checked it, and the pictures are what I took. The fried oreos didn't look like any of the ones I've had before. The food was just thrown together. The chick'n wrap was a big pattie just thrown in a small tortilla with old lettuce on top. The Crunchwrap did not have the meat chopped it was like a large pattie thrown in there. The cheese in the Crunchwrap was not melted, and it was not tasty. There was no seasoning. The fries that came with the Crunchwrap were soft and lacked any type of seasoning. The lemon cake was not soft. Most of the icing came off on the wrap.

Update: I asked about soy-based products due to allergies. I woke up this morning with a swollen face and eyes. My eyes keep running, and I can...