It’s 2024, you can’t screw up both of my orders, keep the money and then make absolutely no effort to correct anything. That total disregard for customer satisfaction doesn’t work anymore as we have too many ways to warn your future customers about your behavior. Polite society doesn’t tolerate that old school management style of simply not caring about your customers.

I called this restaurant before leaving this review to give them a chance to make it right. My options were to drive BACK there, or they’ll just try harder next time. In other words, “we’re keeping the money anyway because we know you’re not driving back here”. They literally don’t give you what you pay for…and then keep your money.

I came and picked up my order and also gave them a tip as a sign of good faith. I incorrectly assumed that they gave me what I paid for. That’s regrettable now because they didn’t deserve my payment and they don’t care at all when they screw it all up.

Everyone (except for you) knows that the choices are; make the customer happy, or get terrible reviews all over the internet. It’s weird that you chose the second. Good luck with that.