My wife placed a to go order at 753, there was no info on how long it would take so I called. I was told 15-20 mins I arrived at 815 with my daughter and we went to the bar to pickup. The bartender completely ignored us, but did see us even a pleasant "ill be right with you" would have been nice (it wasnt busy as there was only 3 couples at the bar. After 5 mins be cane over and I said we have a to go order and he got our name he returned and said it will be ready "soon" I figured they just had to bag it up. Well at 834 he brought it out (41 mins after the order was placed and we were told 15-20) I searched through the order immediately to make sure everything was there. My daughter's side (fruit) was missing. The same bartender saw us standing there and still ignored us. LUCKILY Alex was delivering food to a bar patron next to us. I explained he fruit was missing and apologized and went right away and grabbed it. As I left I wasn't greeted again by the hostess stand (like when we came in we were not greeted). My wife called as about 1/2 the order was incomplete her salad was missing 3 items, my dish didn't come with the sauce (I figured it was one of the cups inside, it wasnt) and was also missing onion straws. She spoke with Alex and be was eager to take care of us over the phone. So the only reason I left more than 1 star was because of Alex even though my interaction with him was short, he was an absolute Rock Star (he noted on the phone he was the one who brought my daughter's fruit cup). I work in customer service and Alex is somebody that your business should 110% be behind and have him training the rest if the staff (especially the bartender m, whom I'm sure ignored us because he saw my 6 year old sitting and realized he wasn't gonna get a tip from us little does he know I had a $10 bill ready to give him). And as for hostess stand their main job is to be welcoming on the way in and wanting you to come back on the way out. We stop in this establishment about once a month and have left reviews before (all good), but if I come back and see Alex he will get an extra tip from us and if i hear your not treating him right he will also get a job offer from me. Be more like Alex, let him show people how to make an experience worth it. He is an asset you don't want to lose.