Red & Green Brazilian Steak House

I took a couple days to think about it before writing this review. I brought my parents and in laws to Red and Green Brazilian Steakhouse to celebrate two birthdays before going to a show. although we had more than 4 people, we purchased the groupon for 4 meals and two bottles of wine and followed the instructions to make a reservation and mention the groupon. It was an early reservation for 5:30 so that we would have plenty of time to get our fill before needing to leave for the show.

Groupon and Scout mob are supposed to be a way for a restaurant to attract new customers and provide a wonderful experience so that they will return even without the special price break. I am not sure the management of Red and Green Brazilian Steakhouse understands that. From the time we arrived at the restaurant, we felt like we were being treated like cheapskates that were not worthy of good service. Although it is already described on the groupon, they began by condescendingly re-explaining that they would be charging taxes and gratuity based on the face value of the groupon versus the actual bill. Okay. When we arrived there was only one other party eating dinner, so you would think that the staff would have no problem providing good service. The server explained that our meal would come with two bottles of wine at a $30 face value and if we wanted a more expensive bottle, it would be extra. okay. He also explained that the meal was "all you can eat" and showed us the menu that listed all the cuts they had to offer. I brushed off the initial pettiness about the groupon and wine selections and tried to enjoy the experience. The meal started off ok with the servers bringing by a number of different selections for us to choose from. We were a bit disappointed with the variety of options at the salad bar, but we did not come to eat salad. The servers continued to stop by for about 20 minutes offering us a variety of different grilled meat options to try and enjoy. Most of the items were tasty and we were having a good time. Most everyone needed a bit of a break to eat all the food they had on their plates. The servers noticed and stopped coming by with any items. That is when things got awkward. We caught up and finished that which was on our plates and waited patiently for the service to resume. Our cards reading green so that the server knew we were ready. But no one came. After about 20 minutes they started seating other guests and bringing food to them, but the purposely avoided eye contact and did not come by our table with any more food. I stood up and approached the head server and let him know that we were ready for more and he acknowledged. Over the next 30 minutes they came by with two items while they continued to serve the nearby tables with many other selections. I stopped the server again and specifically asked for a few of the items listed on the menu and they said they would be right back with them. They did not come back with anything. The reason that I am so upset with the experience is that Red and Green Brazilian Steakhouse treated paying customers like cheapskates and rationed our service and our food. They ruined an opportunity to impress us with their restaurant experience. I can understand that times are tough for restaurants these days, but this is not the way to improve things. It only makes them worse. We ended up spending another $150 on top of the groupon with wine, taxes, (mandatory) gratuity. I certainly was not appreciative of the service. I have written this review to express my level of dissatisfaction. My advice is to avoid this restaurant and spend your money elsewhere for a pleasurable dining experience.