Florida Mall — Restaurant in Florida

There was an absolutely beautiful pie just freshly pulled from the oven and placed on the counter in front of me. When it came my turn to order I pointed to it, and asked if that pie was available for a slice. I have absolutely how there was miscommunication, but the dude looked at me, pointed to the pie to confirm (at least I think so), and proceeded to throw out the entire gorgeous beautiful pie into the trash can right before taking a ball of dough from a bin to make a new pie. I stood there with my mouth hanging open like WHAT IN THE ACTUAL F! As I moved down the line, the cashier old dude asked what I wanted to order. I told him “well since that guy (and pointed) just threw out the entire pie I wanted a slice from in the trash, I guess I’ll have a slice of sausage.” He pointed to the rack BEHIND the guy I kneading the dough and said “those premade pies are for display only” and I said “no I didn’t want those pies I wanted the pie your dude just threw into the trash bin!” He looks at me then the guy then me and asked “so what do you want?” I repeated my order of 1 slice of sausage and waited as he put it on a conveyor belt heater thing and took other orders. When I ate the slice it was still kind of room temperature and in my honest opinion the conveyor belt speed setting was too fast. I have honestly had much better service from the past. Maybe it was just those two on Easter Sunday that were bad with handling Sbarro, because they didn’t want to work on a holiday. I don’t know but if I ever come back and see either of them behind the counter I am going elsewhere. WASTE OF A PERFECTLY GOOD...

In order, I got the buffalo pizza, a SMALL salad, ranch, a single breadstick, and a small drink. However, all that came down to $24 rounded for a single meal. Not to mention the customer service was very poor. The associate serving me rolled his eyes when I asked how long the pizza was sitting out for because it looked a bit dry under the heat lamp. He was exasperated at everything I asked for. You may not know me personally but as a individual who works in customer service, I never disrespect the ones who serve me when I am off or on the clock. I was respectful and the only customer coming up to order anything. He had no reason to act and talk to me the way he did, whether it was busy or not. At the time I showed up, I was the only one giving service. It's like your company is allergic to getting money with the people they hire. I understand they may not get paid much but respect is the minimum working in customer service. The salad was browning, I was charged for a ranch cup for nearly $2. The breadstick was veryyyy dry. The only mediocre thing about my food was the pizza however reading other reviews about flies being on the open pixza makes me NEVER want to come back. Also the associate serving me kind of stunk and lacked...

I dined in with my family and it was nothing like the first experience we had at this location. First experience with the female manager was amazing. This second time...only one person spoke English and could tell us a specific pizza we were interested in was unavailable. While ringing us up, however, the manager of yhe evening (I assume) tried to ring us for a special pizza we never mentioned. When we finally got our pizzas abd sat to eat my Husband's vegetable pizza had no pizza sauce on it. Just cheese and vegetable? So I checked my pizza and my kids' pizzas and no sauce either. I went back to the register to verify this was the way the pizza should be made and lifted the cheese to show. I told him 3 of our 4 pizza were made this way and he said "that's because they came from yhe same pie"...duh. So my response was "what about my Husband's vegetable pizza"...he then said that his employee was being short on adding ingredients and never came back to acknowledge, apologize or offer refund or another pizza.

If you dine...check for sauce...on...