Smith & Webster Restaurant Miami

I visited Smith & Webster of Coral Springs, FL., on January 4, 2025, for my Mother-in-Law’s Beautiful Birthday Celebration. Unfortunately, my experience was a bit concerning and racially alarming for many reasons, I will touch on below:

1. Upon entering the restaurant there were no host/hostess to greet us. When the Waitress finally came to our table, she didn't introduce herself, nor did she take the time to advise us about the restaurant. The Waitress didn't ask if anyone had any dietary issues or allergies. This Waitress assumed everyone visited this restaurant before and simply asked if we were ready to order.

2. No clear instructions on where to find the menu. Some members our party spent several minutes looking at the wrong menu in North Miami Beach, while we were in Coral Springs, FL.

3. Another disappointing thing, the fact that our party included two small kids in attendance, and there was no "Kids Menu”, to choose from. The Waitress once again, did not make any effort to suggest healthier choices for our children.

4. No Bussers, which was another disappointing fact. The used "Appetizer Dishes" were on the table throughout the entire night. No bussers to clean off the table in anticipation of the next course.

5. Refills on water. We had to ask for refills for water, several times throughout the night and wait long periods for this simple service.

6. Unbothered attitude from Waitress. My level of comfort decreased for this restaurant, when our Waitress assumed that only Caucasian male in our party was paying for the entire bill. Our party included three separate households, and we made prior arrangements and contributed to the bill via cash and Zelle. We then selected one person to pay, in order to make things easier for this Waitress. Without prior knowledge of this arrangement, our Waitress assumed that one person covered the entire bill and decided not to give my partner and I any attention, although all parties equally contributed to the bill.

7. The Food: With this previous payment assumption in mind, the Waitress decided to ignore half of our party, who was closest to the wall. I happened to be closer to the wall and was totally ignored. I decided to take a healthier route and ordered a Cesar Salad with Salmon, Collard Greens, Crispy Shrimp and one Honey Biscuit, and two Lemonades (Strawberry & Cucumber), to share with my toddler. Although the food was “Spectacular”, we never received that one paid, “Honey Biscuit”, which our son, who is 4-years-old, was anticipating to taste.

8. Waitress rude and snarky remark before leaving: Interesting comment was made by our Waitress, 20 minutes before our celebrating ended. Our family friend, who happens to be the only Caucasian male, in our party, flagged our Waitress to close our tab. Our family friend said to her, "Put it all on one card, I’m paying! Our Waitress responded, "Of Course You Would Be! She laughed and carried on. As one of the paying patrons, I was highly offended, to the point, I didn’t care to consume nor share another piece of food from this restaurant. I implore you to revisit the cameras in your restaurant, between the times of 6:30pm to 10:00pm; and watch my demeaner after this comment was made by our Waitress! Please also view the cameras for any exchanges of funds during the last 30-minutes of our dine in. I personally did not partake in the cake celebration, due the night ending in such an unpleasant vibe.

Again, it is truly unfortunate that half of my experience was shattered and broken into pieces, because of our Waitress' unbothered demeaner, racially motivated remarks and lack of attention to detail. I will recommend this restaurant for the food to anyone, but for myself, I will reserve my right to not visit again.

I'm so sorry for this detailed review,

LP