Taco Bell — Restaurant in Fort Wayne

The first time around we placed an online order and after waiting for literally 25 minutes in line, behind some lady who had her left turn signal on the ENTIRE time, we got... some stuff. I had to ask for our drinks and receipt specifically and immediately pulled around to park and check things out... because they were obviously slammed and had forgotten about the receipt and the drinks like it was totally normal (which was enough cause for alarm, but I've had issues with online ordering in the past and had a really bad feeling about the whole situation by this point anyhow.)

A cursory glance at the receipt told me that my concern was totally justified, as our chicken soft tacos, chicken fiesta salad, and chicken chalupa supremes were all listed as beef. The salad was actually made with chicken, but despite paying for extra chicken, I ended up with a total of about 3 tiny chunks. I actually had to fish around in the salad for a full minute to find any meat. The "chicken" soft tacos and chalupa supremes were, indeed, made with beef. On top of all of that, we were missing half of our cinnabon dessert balls.

As I tried to exit my parking space, giving the car that was pulling up to the line the opportunity to go ahead of me, some other guy came flying into the parking lot and somehow had it in his head that he was there before me and was NOT going to let me re-enter the (still growing) drive thru line. Thankfully the car that I was going to let go ahead of me waited so that I could go ahead of them.

Fast forward about 35 minutes and we're at the window talking to what I assume is a manager. He was extraordinarily rude, told me that he had never heard of anyone else having any trouble with the app, (despite the ultra sweet manager at the Waynedale store telling me that they have nothing but trouble with online/app orders) basically blew off the idea that extra chicken in a salad meant that you got more than a tablespoon full, and after I offered to pay for the opportunity to get the correct items, he "generously" said they would replace them for me but needed to include a five minute lecture about how they were going to have to take a hit for my $10 worth of food and basically made it sound like I had just ruined his entire life. Then he proceeded to yell at his employees about how he needed the food right now and gave us replacements with the wrong kind of chicken anyhow. (Because, of course, he never bothered to ask if I wanted shredded or chunk chicken while I was ruining his entire life.)

Literally the best parts of the entire experience were the people who let us back into the drive thru line and their adorable dog, and being able to laugh at the turn signal fail with my daughter for a full 25+ minutes. Neither of which had anything whatsoever to do with the restaurant...

I am a Taco Bell fanatic... I spend lots of money at this establishment for that reason, but let me say I was quite disappointed a few weeks ago when I went to this location at 8:45a, and it was not open. People were in the building, but no one came to drive thru speaker or window to even say that there was a problem or that being opened was delayed. I then drove around to the doors, and they were locked with no sign to say anything to the consumers as well. Not a good thing. I have come to this location and have had to repeat myself several times while in drive thru. As though the person on the other end is just not using active listening skills or there is something wrong with the speaker. The customer service of a few of Taco Bells location is horrible. Things that you should tell your consumer or inform them by just listening to what they order isn't being done. Staff really needs to learn how to be proactive don't wait until a consumer brings something back to make it right. I have worked in customer service my entire work career. Go back to the basics... Hire me to teach your staff the basics of good customer service, and effectively running a great...

A word to the regional manager and the franchise owner of the Taco Bell located in downtown Fort Wayne, IN.

First it took more than 10 minutes for my two steak power burritos to be made. Second, there was no sweet tea - water came out of the canister. Third, it sure seemed like everyone that was there had already hit 40 hours of work, because the employees seemed to not care about getting the food out. Finally, there's a young shabby unshaven mixed race male who was working this past Sunday (13 DEC 19) @ 1408 who was preparing food while his underwear was in full display. A customer in front of me actually pulled the manager aside to complain about the shabby employee's underwear being on public display.

So, if I were you: I'd clean house and keep the cashier. Other than that, that crew really didn't seem to care that customer's come in to grab good food in a timely manner. The store is clean but could use TWO bathrooms (so fuc* cheap). I'll still frequent this store but won't hesitate to go to another restaurant if they can do what you can better and faster. Please get this...