Pei Wei Asian Kitchen — Restaurant in Fort Worth

So I have to say that I am extremely upset and even angry with this location today. I am from New York and we do not have Pei Wei up north, so I was very excited today when I saw that there was a Pei Wei 1 1/2 miles from my hotel. I walked all the way to the restaurant and back to my hotel, a 2 1/2 mile journey only to get back to my hotel to find that my order was incorrect. It was a simple order, it was not complicated it was the Thai basil chicken and cashews with fried rice. When I arrived at the restaurant, there were only two people sitting in the restaurant. The place was empty, there was only one person on line in front of me and yet they still managed to mess up my order. The place was not even busy. By the time I got back to my hotel I was famished and so excited to open up my meal only to find that my order was wrong. I ordered the Thai chicken with fried rice instead they gave me brown rice. Now I wouldn’t mind so much, but they mix the Thai chicken and the brown rice so there’s no way of not eating the brown rice. Now if it had come in a separate container, I could’ve just not eaten the brown rice, which by the way I detest. By the time I got back to my hotel the chicken and the brown rice were all mixed together and I could not avoid eating the brown rice and being I hate brown rice the meal was ruined and actually had to go in the garbage. $14.00 in the trash. The receipt clearly says cashew chicken with fried rice, that’s the ticket that was rung up, but because people don’t read and pay attention and no one has attention to detail anymore my order was messed up. Now being I just walked 2 1/2 miles I wasn’t gonna go back to the store to return it. This was my last visit to that location and probably the chain. I will say though that the cashier was very pleasant, it’s not her fault, as she clearly rang up my...

I usually have a really good experience with Pei Wei and this location in particular, but today was a tad disappointing. After waiting a very long time for them to re-open their dining areas, I decided to stop in for an old favorite for lunch today.

I was a bit disappointed to see major changes in their menu and to see a few old favorites gone. I guess that is how you keep your edge in a competitive business like the restaurant industry, but dang, when you really like a certain dish, you cannot help but mourn its demise.

Anyway, today I tried the Beef Lo Mein and an Egg Roll. It is a fine offering from Pei Wei with just slightly crispy beef slices tossed in tender noodles, but the vegetables were chopped very finely, something I do not recall experiencing before. Maybe it was just this dish, but I remember bite size vegetables tossed in with your protein of choice, perfectly cooked to enhance the meal. I just did not get that feel with this dish.

Also, there was no tea. That is one thing I loved about Pei-Wei was their fresh brewed tea with an orange slice tossed in, but alas Covid ruins everything and all I was left with was soft drinks to...

Came in today for lunch, was greeted promptly, & served promptly. There were only about 2-3 customers eating at this time. The facility was the cleanest I’ve seen it in the past year. I was handed a cup with a top & straw inside. Since I walk with a cane, it’s difficult to manipulate these at the same time. Speaking for the handicap, I had to walk to the rear of the restaurant to get my water, plastic ware/chopsticks, napkins, etc. very difficult to balance all these & a cane too. As I was eating I became aware of very loud noises from the kitchen. The cook was banging pots & pans & utensils around like he (?) was mad at someone or something. It was very distracting & bothersome. The cook had lots of hair hanging in his(?) face & did not have his hair covered! Not sure if he had gloves on. His hands were not covered at some point after preparing some meals. I’m very disappointed as I usually enjoy eating here. Also the music was awful & too loud! I hope this gets fixed for your sake! As I walked out, I observed him preparing food, mask down, no gloves, & hair hanging over his face, not covered. It’ll be a while before I return....