Just returned from lunch. We had reservations for tomorrow evening to celebrate my husband's birthday, but, unfortunately, the weather report is calling for snow. No worries! Since we didn't know if we would be able to make dinner reservations for tonight, we decided on a late lunch. We had looked forward to returning since our first dinner experience with friends had been such a positive one..so much so.. that we bought gift cards for some at Christmas time. We were warmly greeted by Shawn. There was no one at the bar and in fact, there were no customers seated in the restaurant for our entire experience. Shawn seated us at the window table which was very pleasant. Shawn served up the drinks..a craft beer for my husband and a chocolate martini for me..which was great! We started off with the wings, then moved on to the Maryland crab soup and salads (Spinach for my husband; the kale Caesar for me)...Entrees were the crab cake with corn salad for my husband and chicken parm for me...everything was amazing..so delicious BUT THEN, our experience began to deteriorate rapidly as I looked over to my right at the big dirty yellow bucket which had appeared. Not too much later, as we attempted to enjoy our entrees, the maintenance man began ringing out the mop, open the door to the women's bathroom and mop the floor. I was totally shocked! He saw me looking at him...almost to give him a cue that he may want to wait until we left..again NO ONE, at ALL in the restaurant...and we were ALMOST finished with our lunch. NO, we made eye contact several times as he rang out his mop and cleaned THE BATHROOM as we sat and ate a $100 meal...are you serious? I encouraged my husband to have dessert since it was a request I had made when I made the Open Table reservations..to write something on his plate. Since we had cancelled those reservations, I had nicely pointed out that it was my husband's birthday lunch...nope, no "happy birthday" message. SO, Shawn came to our table to ask if we wanted anything else. She gave great service, by the way! We said no, and at that point I mentioned the man cleaning THE BATHROOM while we sat and ate. Not only Shawn, but another young woman apologized and said that the usual person had not showed up...he usually cleaned in the morning so this, dare I say, ignorant man, showed up. Obviously, he doesn't work for the management at Max's so he could care less about their customers BUT, I did mention that maybe I could mention it to the manager. Again, the young woman with Shawn apologized..I asked if she was a manager, but she said no...so we paid our bill and left and WILL NEVER EVER RETURN AGAIN!!!!! Both Shawn and this young woman seemed to "get" my discontent; however, nothing was done in any way to do any sort of service recovery, and I certainly gave a direct indication that it would probably be a good move! I know we are only 2 customers..and it may not matter ...but I would have liked the opportunity to express my discontent to other than these 2 staff members, who really can't change the situation or get the maintenance man to change his behavior. I even said that I was going to go home and write reviews on Facebook and Trip Advisor, but no dice! Sorry, you lost us!