El Brazero Jalisco — Restaurant in Gonzales

Very poor first experience and my last. After passing this franchise multiple times I decided to stop for lunch on Taco Tuesday. I walked in the establishment excited to only be disappointed. Once I entered I sat myself at the bar after no one asked if I wanted to be seated at a table or bar. After I sat at the bar, multiple waitresses passed by and even majority came to the bar fixing drinks and never once asked did I need help. After sitting there for over 10 minutes playing on my phone trying to keep my cool, a group of 4 Spanish gentlemen walked in and instantly was directed to seating by the bar and promptly was handed menus and asked for drinks of choice as I sat there and just watched!!! I continued to stare at the older female waitress with an uncomfortable look that made the gentlemen onside me asked did I get any help yet, I told him no disrespect but I have been here for 10 minutes and no one helped and then she ask can I get you a menu. I hate to say it was due to a sterotypical racial reason but what other reason can I come up with other than just plum rudeness and poor service. I approached the manager on hand and told him of the problem and all he could say is I'm sorry as the older female waitress walked toward the kitchen. I told him I would not be spending any of my money and I don't need any of their service because it was evident that ignorance and lack of customer satisfaction was present. I have traveled world wide and I haven't received this type of stereotypical service in years.... But with waitresses like that will...

Gave this place a try 3 times. Each worst then the previous. The service is bad. No polite " greeting ". First time we waited at the table for almost 30 minutes before anyone even came to the table bring a menu, ask for drinks. ( I was understanding because they just reopened).

The second time, half our order was missing or wrong. The food was also very mediocre.

Third time I took a chance on a to go order. It was queso,chips,and a fajita plate. It was to surprise my boyfriend for his birthday. He automatically knew it was from there once he started eating and told me never to order from them again.That the food was horrible. 🥴 We both arent picky and I was really hoping this would replace...

DO NOT GO HERE. I use to go here all the time before they changed owners and absolutely loved it! My boyfriend and I went today and we waited 20 MINUTES for someone to come take our drink order. Once she took our order she never came back with our drinks. They also never offered us chips and salsa! Five tables came after us and all of them had their drinks and chips as soon as they sat down. I have served for 4 years and have never walked out of a restaurant! Guess there is a first for everything! Bonus I caught on of the servers staring at us when she knew we hadn’t been waited on and refused to just...