B's African Kitchen — Restaurant in Houston

I visited B's African Kitchen on 1/12/2023 and I was so excited to try African food for the first time. I have been watching Youtube videos where Africans cook African cuisine. I wanted to experience it for myself so I visited B's African Kitchen when I was in the city of Houston. I ordered a plethora of dishes. I had the Jollof rice with fried tilapia and plantains, Fufu, Egusi with fried beef, and shito on the side. The young man that took my order was so nice and friendly that he said that he doesn't have shito on the menu alone but it comes with beans. Letting him know that I only wanted the shito he agreed to make me some on the side which isn't what is normally done. I felt so honored that he did that for me. The Jollof, tilapia, egusi, beef, plantain and fufu were all on point and delicious. My tastebuds were dancing with pleasure as I enjoyed the authentic tastes of Africa. The fufu was so nice it just melted in your mouth and the plantains were cooked to perfection, sweet with a hint of tang, the perfect combination. That beef though, so tender and well seasoned and the egusi was divine and very flavorful, I enjoyed it very much. And last but not least the jollof and the tilapia was so flavorful, I don't know what seasonings he used on that tilapia but it was slamming good. The shito was hitting and very spicy like I like my dishes, I poured it over everything. Truly these dishes worked well together and can be considered as a match made in heaven(In my opinion). If you are ever in the TSU area off of Scott visiting someone or just enjoying the city, you have to stop by and patronize this brother for he knows what he is doing in the kitchen. I give my 100% approval on this BOB. Give it a try, he...

On two different occasions this business has exhibited unprofessionalism and true lack of customer service.

June 23rd-I’m extremely disappointed with the experience I had today. I placed a simple food order well before my lunch break, expecting it to arrive in a timely manner. Instead, it took 2.5 hours for the delivery to be completed with no communication or updates about the delay until I reached out myself. Because of this, I completely missed my lunch break and didn’t even get to enjoy the food I paid for. To make matters worse, after keeping a customer waiting that long, there was no apology, no complimentary item, or any gesture to make up for the inconvenience. This is unacceptable and shows a clear lack of regard for customers’ time and experience. I hope you take this feedback seriously and improve your communication and service recovery forward.

On August 6th- I placed an order at 6:35 PM and by 9:46 PM, I still had not received my food. When the DoorDash driver finally arrived, a verbal argument broke out between the driver and a representative from this business. Shockingly, the rep refused to hand over the delivery to the driver — but did call me to inform me of the situation.

Despite multiple attempts to contact the business and get an update, I received no clear answers for nearly an hour. This is not just poor customer service — it’s completely unacceptable. I spent over three hours waiting with no resolution. I will not be ordering from here again, and I strongly urge others to think twice...

If I could give 0 stars, I would. This is hands down the worst place to get food and by far the worst restaurant experience I've ever endured. Not only did they give me the wrong order, but they also had the audacity to charge me $56 for a plate of soup with just two pieces of goat meat and a single shawarma. Mind you, there was no assorted meat in the soup and I didn’t order a side of goat as stated in the receipt. I asked for a protein substitute. Any Nigerian will tell you this is an absolute rip-off, especially for a restaurant that's located inside a gas station. After realizing the error, I had to return the order, and to add insult to injury, they told me there’s no refund. Utterly unacceptable and a complete...