P.F. Chang's — Restaurant in Houston

This was my first time visiting PF Changs in Houston. I moved here from Ohio 5 years ago but there are none in Katy so I drove about 40 mins to this location which was the closest to me. My son, daughter, and I were really looking forward to it. Upon arrival everything seemed fine. They were running a special Chefs Feast 3 course meal my daughter and I were going to try. It included an appetizer, 2 Entrees, and a salad each. The appetizer included pork dumplings but we do not eat pork. I noticed the shrimp option was the same price as pork so I asked the waitress if she could sub out the pork even for an up charge. If not I was going to buy them separate and get another option. This was where things went left. The waitresses went to get the manager who came over and made a BIG stink out of shrimp dumplings not being part of the Chef Feast. Saying “I will do it this time but I won’t be able to do it next time because we have to ring it in like this and that and blah blah blah…” Geezzzz it was quite embarrassing to say the least seriously dude this is my first time here in probably 7 years and I drove 40 mins to debate over a dumpling! No worries there won’t be a next time! This was so unnecessary! I’ve never experienced such pettiness plus the restaurant barely had any patrons. I would never tell a customer “this time we will allow it”. Like you’re doing me a favor when I could have easily added it. They’re were both $13.49 the pro and shrimp but not everyone eats pork! Honestly, based off this visit I will never go back to any PF Changs I’m very disappointed with this service. Maybe the location in Columbus, Ohio that’s I’ve patronized many years but here no! It was so unprofessional and unacceptable. “People will forget what you did, but people will never forget how you...

I’m confused. My wife and I love PF Changs but this food was a disaster. I was a line cook for Pei Wei, the corporate little sister of PF Changs, so I know the food. It’s the same company, not a franchise. My wife ordered the pad Thai noodles, an excellent choice.

She started complaining about the noodles right away. We got into an argument about the noodles because I told her she was being too picky. Look, I get it, she’s a chef, works at restaurants and owns her own food truck, but I was a line cook for THIS company. How bad can it be? I got “the look”. Ok give me the noodles. I took a good bite.

No flavor. Noodles were cooked but were very starchy. Ya know, you make spaghetti at home, boil the pasta, then wash under cold water to remove the starch (gritty feel on your tongue). I almost spit out the noodles a la chef Ramsey. What the heck?

Here’s the funny part. My wife asked for Peanut sauce for her egg rolls. They said they don’t have peanut sauce but brought out pad Thai sauce instead. She ended up pouring the pad Thai sauce on her pad Thai noodles to give it some flavor. Then got annoyed all over again. What? No peanut sauce? You’re mad about that? And she explained how ridiculously easy it is to make peanut sauce. I told her “bro, they’re not chefs, they’re cooks like me. I don’t know how to make peanut sauce.”

Well my food, teriyaki beef, was just as bland. Check please. What a disappointment. We didn’t...

I went here 30 minutes ago to pick up my wife’s call in order and guy who brought it out to my vehicle literally spilled the whole entire cup of coke all over me and the door panel of my vehicle(luckily I was in my older SUV because if I had been in our new SUV I would have really been EXTRA ticked off)!

Regardless though of whatever vehicle I was in, this was RIDICULOUS!

And I get that everyone makes mistakes but after guy who spilled drink on me/my vehicle did it, he said, “don’t worry, I’ll get you another drink.” (That was his only concern!)

Then, his manager came out and offered to get me some wet paper towels if I needed them! All he offered!

THEY COULDN’T EVEN OFFER A GIFT CERTIFICATE, A FREE DESERT, OR ANYTHING ELSE TO MAKE UP FOR THIS RIDICULOUS ACCIDENT!

Luckily I was wearing shorts and again in and older vehicle that I’m not freaking out about but I would like to see them do what was done to me to a guy in a brand new vehicle and wearing a new suit(and what he would want for this SCREW UP)!

ZERO CLASS!!!

After I got home even my carpet was soaked and lid to cup was even laying on my floor board?

GREAT MANAGEMENT!!! NOT!!!!!!!

My wife LOVES PF CHANG but if I have it my way we’ll never go back there, not this location...