This is one of our favorite places. So I was very disappointed in our visit this evening. We were seated right away which was great since it was a little after 5pm on New Years Eve. That's where the good luck ended. Nobody came to our table for at least 10 minutes. Alexis came and took our drink order. We should have assumed this wasnt going to go well just by the unfriendliness of our waitress. After 15 mins longer, we received our drinks. She walked away without even taking our order. She came back again and we ordered an app. Again, before we could order food, she walked away. Since someone from the kitchen brings the food, the app came within 10 mins. After another 10 mins, she comes back to take our order. Or at least we thought. She stopped at the table next to us who arrived much later than us. She took their complete order, including food. She did stop to take ours afterwards. We received our food maybe 20 mins later. My salad was mostly brown. The rest of our food was fine, a little hard to eat without drinks since she didn't come back for refills for a very long time. When she finally did, she forgot. We had to ask again when she came close enough to flag her down. We waited a while for her to come back again so I could ask for a box and the check. She forgot these as well. I actually had to ask 2 more times. We were there for another 20 mins after we finished just to wait on a box and the check. It wasn't super crowded. We could hear other customers near us saying how bad the service was as well. This might not be the best line of work for Alexis.