Tea's Me Cafe Indy — Restaurant in Indianapolis

Update. After speaking with the owner I would like to amend my review. The owner reached out to us to make sure that our concerns were addressed. They went above and beyond to make sure that we knew that the service we received was not their standard service. We were offered an opportunity to come back and make it right, however, we were only in town for the weekend. We were offered to come back anytime and they would make it right. We appreciate that they cared enough to reach out and make things right. We will definitely try again when we return to Indy for another weekend.

We placed an online pickup order for a breakfast sandwich, waffles w/ fruit, hot tea, hot chocolate, and carrot cake. We waited for the scheduled pickup time and when we arrived there was one person in the store that was leaving. They had not made our order so we had to wait again. The special instructions asked that the teabag not be placed in the hot water that I would do that when I arrived (I don't like strong tea) and to include utensils with the order. The instructions were not followed. Our carrot cake was not in the order and the waffles were probably the worse waffles that my husband had ever tasted. When I called to let them know that the carrott cake was missing they said they would "try to refund me" When he asked if anything else was wrong I told him that the instructions were not followed either. He said that he would "try" to read them the...

Buying merchandise online from Tea's Me Cafe Indy, especially if you need it to be delivered to you out of state, is risky. The company sent me an entirely different item than the one I selected and paid for. For months I have tried to arrange to have the correct item sent to me, but to no avail. I have talked to several of the company's representatives, including Wanda Scott who erred in putting together the initial order. They all promised to correct the error or have the appropriate individual handle the matter. These were all empty promises. Over the past month or so, my follow-up email to Ms. Scott and my messages and voicemails to the business have not been acknowledged, returned, or addressed. Tamika Catchings, the owner/manager of Tea's Me, failed to respond to repeated attempts by a private consumer advocacy organization to participate in its dispute resolution process. Tea's Me is apparently not interested in resolution, which boggles the mind because the merchandise I never received would be akin to an advertisement for the business. I am no longer interested in patronizing or supporting this business, in person or from a distance. I will, however, continue my quest to get either the merchandise I ordered or a refund of what I paid...

I ordered a sandwich and soup. I bought a tea while waiting. I noticed they served one person that ordered after me. They brought out what looked like the same thing I ordered and served it to another patron, who ate it and then left. They pointed at me and talked amongst themselves a couple times. After about about 45 mins I went to the line and inquired about my food. I mentioned it looked like maybe they served the same food I ordered to someone else. They said that they would make it now and it would only take a couple of mins. I waited longer and observed employees working on things other than my order. I went back to the desk and asked for a refund. The employees mumbled under their breath and to each other. They handed me a free sandwich coupon with a post-it note and said they could not issue a refund without a manager. I said I probably wouldn't return after this experience. I received nothing even close to an apology at all. I found the whole experience quite infuriating the service was terrible. Now I am out $12, late to my event, and ate fast...