I recently visited the Subway located at 17171 Bothell Way NE Suite A002 in Lake Forest Park, and I must say, the experience was quite unique and enjoyable and a stark reminder that you’re never too old or educated to be reminded of the struggles of small business owners in America.
One notable aspect of this particular Subway is their policy on coupons. Unlike other locations, they do not accept any kind of coupons, including those from Safeway. This policy was clearly indicated by a sign, which I hadn't noticed at first.
After being informed by one of the sandwich makers, I decided to visit another Subway.
However, I returned a minute later to take pictures and video for my review.
As I was taking pictures and video, the owner, Tim, happened to be there and approached me to inquire about my activities. I explained my reasons and wondered how he would respond.
In moments like these, especially in business, a person's leadership skills and professionalism can really shine through. Tim proved to be a true professional and an outstanding leader. He generously shared his perspective on the coupon policy.
Tim explained that accepting coupons makes it difficult for him to maintain profitability, as the discounts lead to financial losses. He even offered to open his books and show me the financial impact, which led to a greater conversation.
I was genuinely impressed by Tim's honesty and transparency. He came across as a very genuine and sincere individual. After our conversation, I decided to support Tim and his local Subway by going back in to have dinner. Tim even offered to pay for my meal, but I politely thanked him and insisted on supporting a local business owner.
Overall, the freshness and quality of the food, combined with the exceptional service and Tim's dedication to his business, made for a very positive dining experience.
If you're in the area, I highly recommend stopping by this Subway to enjoy a fresh and delicious meal while supporting a...
Read moreThis subway has no stylus on their cc machine so it won’t allow me to press the tip amount, after watching me place cash in the tip jar, the worker then took her stylus and tipped herself $7 after I asked her to hit $0 on the machine. I asked for extra ingredients on my sandwich which I was more than willing to pay for, and after informing me she’ll charge me for it, did not even give me the correct amount. I asked for double meatballs, she gave me two extra and charged me for the full extra amount. When I mentioned it to the worker that A) I did not get the extra, and B) she chose her own tip, she blamed me saying I shouldn’t have been “monkeying” with it, though I hadn’t yet touched the machine. The employee showed no emotion one way or another about the situation and I left very displeased. I’ll continue driving out of my way to mountlake terrace or Lynnwood before I ever recommend/come back to...
Read moreOwner will always overcharge at any chance they get.
Did a test on this location and ordered a 6' turkey italiano (a BMT with turkey instead of ham) lady owner said Subway doesn't make them anymore. I told her all others would still do it and I told her I would go elsewhere. She made the sandwich and then added 'fresh' charge to the sandwich making it go over $2 more. End result: 6" turkey italiano, 6' tuna on wheat, water, chips (part of meal) $18. I would have went elsewhere had I not been ordering for someone else in that order.
Sent the wifey back for the same order a day later - same meal. and she wasn't charged the extra fee for the sandwich and was given the...
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