McLain's Market Lawrence — Restaurant in Lawrence

The staff was friendly, and willing to discuss things in an engaged manner, but not very consumer-oriented beyond that (for example, ensuring you had proper silverware, creamer, etc, as those aren't necessarily easy to spot without a heads up).

For my iced coffee and danish order: The danish tasted like uncooked dough with cheap raspberry jam spread on the center. It was without a doubt one of the worst pastries I've ever eaten.

The iced coffee was bitter and poor quality, and hard to make my way through. I was charged for flavoring, despite the employee being the one to offer it and informing me that it didn't cost extra when I responded to her recommendation with a question on the matter. (The overcharge was about 75 cents, iirc- it wasn't enough to make a fuss over, but felt really unfriendly given that I had made sure to ask on the matter beforehand, and had gotten a very clear answer of it not costing anything).

Side note, their iced coffee lids have a fragile plastic at straw hole end, so be careful about how you grab your coffee, as the entire lid will buckle at the slightest pressure if you touch it in the right spot. Not sure if that's something I can put on the restaurant but, all the same, spilling coffee on my shoes due to the lid giving way was something that definitely didn't improve my experience.

My companion noted that their sandwich was overpriced relative to its quality, and that their hot coffee was average quality at best. Neither of us plan to ever visit this restaurant again.

Ultimately, you've got a fairly stark looking diner-style cafe with subpar food and drink, at a high cost, with very wanting quality of service. I'm begrudgingly giving two stars on account that there was still room for things being worse (namely, if they'd had outright unfriendly employees and completely inedible food), but there's certainly far more room for things to improve.

On the bright side, you do get metal silverware here (as with certain other, more homey cafes), and that's...

Highly disappointed with my experience here as I was highly recommended to use them for my wedding cake. I had a great encounter when I reached out regarding my inquiry. I gave a photo of one of their own cakes for reference of what I wanted. We had agreed on it and I was told exactly what to expect. Come the day of pickup I sent out my sister to pick up the cake. She said the staff member that brought out the cake was very odd and seemed to hide the front of the cake before setting it into the car. She sent me a photo of the cake and I was baffled that the staff member would let that cake leave the store looking the way it did. I called and told her how unhappy I was and she offered to bring it inside and fix it. So 30 minutes later I get a follow up picture with the so called fixed cake and I was still unhappy with it but with no time to spare getting the cake to the venue I had to deal with it. I will say they did give me a partial refund after I called back and complained about it. But that does not excuse the lack of attention to the simple cake I asked for and the monstrosity they originally were going to let us leave with. I was thoroughly embarrassed by my wedding cake and I hope none of my guests looked too closely to it because it was an eye sore. Not to mention the cake was yellow and not white which is not what we had discussed either. I cannot recommend this place since they seem to not value all customers and ruining my wedding morning with this.

Picture 1 is what I asked for. Picture 2 is what they originally were going to let me leave with and picture 3 is the “fixed” cake I ended up...

Kinda glad to see other reviews here mentioning lack of customer service. The food is amazing and I love to support local, but my very first visit here a few months ago and today’s take-out has convinced me I probably will not come back.

First visit, none of the staff greeted or even smiled at me and my husband. The cashier just stood there awkwardly as we were trying to figure out what we’d like from the menu since it was our first time. And though no one was behind us, I felt I just had to order something since she seemed so bothered we couldn’t decide. Our good vibes died at the door. We tried to salvage them because the food was delicious, but we decided we couldn’t have our business meeting there. The only time they became friendly was when I went back up to ask for take-out boxes.

I decided to order lunch from them yesterday while on my way to an appointment and didn’t realize I hadn’t changed the pick-up time. So I called TWICE to let them know I made that mistake and wouldn’t be picking it up until later, but no one answered both times. Why even have a phone number on Google?

I guess if you’re lucky they’re friendly to you and give you...