Maplewood Diner

Despite outward appearances, this somewhat recently renovated diner leaves much to be desired. I have never had so much go wrong in a single order than my first visit to this diner, and with so lackluster of a response!

Our server, Tiffany, was pleasant and started us off fine, and we ordered normally. However, the problems arose once we got our meals. I had ordered a Body Builder Wrap, with regular egg instead of egg white, and a side salad with no onions. There were onions on the salad, of course, and I had it sent back and it was fixed. But when a place gets something as simple as onions wrong, it makes you wonder whether they got the rest wrong, so I asked if it was made with regular egg. It wasn't... the order was sent back again and I waited another 15 min for my order to be made correctly.

In the meantime, my father noted that his Nicoise Salmon Salad, which was supposed to come with anchovies, did not come with said anchovies. It was one of the reasons he ordered the salad. When our server finally returned with my "fixed" order, he inquired about it, and she went to the kitchen to find out. Apparently, they ran out...that would have been nice to know beforehand. So, there was no communication about which items were 86ed on the day.

Also, in the meantime, my mom found two - yes two! - hairs in her salad, which was otherwise made correctly.

When I got my wrap back, I noticed that it was made without spinach and in a regular wrap instead of a whole grain wrap, as described in the menu. At this point, I was too tied of sending my food back, and too hungry to wait for yet another remake.

Throughout this ordeal, Tiffany offered us a discount for the food, and although she said, "sorry for that", her apology lacked sincerity. To add insult to injury, when we mentioned our issues with the manager, he was less than sympathetic. Tiffany had given us $10 off our order, but in light of the circumstances, we asked for a steeper discount from him. He gave us an additional 10% off our order. (Equalling a pitiful $3.70 off...)

The food was tasty. The salmon on my dad's salad was cooked and seasoned to perfection and my wrap was good tasting even without the spinach and whole grain wrap. And even the decorum and atmosphere was pleasant... But that doesn't make up for all of the problems, and the lack of willingness to accommodate us properly for them. We will not be returning there, at the least, not under the current management.