Domino's Pizza — Restaurant in Miami Beach

Stolen Dinner, Crushed Dignity: A Night of Unforgivable Cruelty

⭐ Review (1 Star):

This wasn’t just bad customer service—it was a deliberate act of cruelty. I walked into this location, cash in hand, ready to pay for my order after a previous mistake (which I fully acknowledged). But instead of a simple transaction, I was met with mockery, a power trip, and the gut-wrenching realization that my dinner was being taken home by the very employee who refused my payment. Here’s the full, agonizing story:

I’ll start with the bitter taste of my own mistake—I missed a pickup. No excuses. That was on me.

But what followed was something else entirely. A bizarre, unnecessary power struggle orchestrated by someone who seemed to enjoy making me suffer. This wasn’t about business. It was about ego.

A few nights later, I tried to move on. I placed a new order. Canceled. I tried again, feeling a growing sense of dread. Canceled. Again. And again. Each rejection felt like a punishment, a reminder that my mistake had put me on some unspoken blacklist.

Tonight, I ordered more than just a pizza—chicken, parmesan bites, even my hard-earned rewards points. I wasn’t trying to make amends. I just wanted to get my food and go. I arrived just before their 1 AM closing time, cash in hand, hoping for a quick, uneventful pickup. And there it was—my food, still sitting there in the kitchen. Employees were inside, finishing up. I knocked, expecting nothing more than a simple handoff.

Instead, I got a wall of indifference.

Rather than just handing me my food, I got a smug lecture. “You should’ve paid in advance,” he said, as if I hadn’t already learned that lesson the hard way. He exaggerated the number of cancellations—“eight times!”—just to rub it in.

Then the mockery started. “Oh, your phone doesn’t get calls?” he smirked, after I explained my Silence Unknown Callers setting. A simple phone feature, twisted into some kind of personal failure.

At this point, I was already humiliated. I stood there, cash in hand, my food so close I could see the steam rising from the box. I was willing to pay, to settle things, to move on. But I was caught in a nightmare where logic and decency no longer applied.

Then came the final punch:

“Come on, bro. It’s just a couple bucks. You coulda just paid before?”

Maybe to him, it was just a couple of bucks. But for me? It was my last couple of bucks for the week. He didn’t know that. He didn’t care to. He only saw an opportunity to flex his authority, to make me feel small.

I pleaded, “Come on, man, just let me pay and take my food.”

He laughed. “Bro, who argues about a pizza at 1:30 AM?”

You know who?

Someone struggling.

Someone trying to make ends meet.

Someone who doesn’t have the luxury of writing off “a couple bucks” as nothing.

He didn’t know my life. He didn’t know what that money meant to me. But he judged me. And he did it with a smirk.

Then, the final insult: “I’m not gonna waste it, bro.”

He was taking my food home. My dinner. The meal I was standing there, ready to pay for. The meal that meant something to me.

The reality is simple:

My original missed order: $7.99

Tonight’s stolen meal: $13 and change

A dozen simple solutions could have fixed this. An open ticket. A re-ring for the next day. Basic human decency. But instead, he chose to humiliate me. To prove a point. To steal my food. And in doing so, he cost his employer money just to feed his own ego.

I work in a field where the goal is to provide people with a place to relax and feel at ease. I was met with the exact opposite.

I wasn’t asking for a favor. I was asking for basic decency. I had cash. He had my food. The solution was obvious.

But he chose cruelty. He chose to make an example of me, to teach me a lesson. He let his ego override any shred of professionalism or empathy.

I hope he enjoyed that meal. Because it cost him more than he realizes. It cost him his integrity. It cost his employer money. And it left me with a bitter taste I won’t soon forget.

This wasn’t just bad service—it was a cruel act...

Update: I spoke to Jose, the manager, this morning to let him know that his team needs better training. Jose was responsive and listened well. I'm updating this review because Jose understand the issue. He agreed to either refund or make me a new pizza at a time that is convenient for me. Jose seemed genuine in his interest to satisfy his customers if there is a legitimate reason regarding his Domino's services and products. For that, I am increasing the stars to 3.

--- Initial post below.

Does this look like spinach, feta, onion pizza? It went straight into the trash. When I picked it up, it was late and I waited curbside but no one came by, so I finally double parked along 14th and went in. They said it was just coming out, so I’m waiting, and I’m still waiting, when I asked why it was taking so long, they said they missed an item. I asked what and the woman said onions. I said that’s fine that I’ll take it without onions. My mistake is not opening it up before taking it because I was in a rush and now late. When I got home, it only had spinach. Just look at this sad pizza. It went straight into the trash. When I called the guy said I had to bring the pizza back and drive there 30 min round trip because it’s Sunday at 6pm to drive along Alton to South of Fifth. He also said because I took the pizza. If they had said they were missing both the feta and onions, I would not have taken the pizza. To make matters worse, when I got there there were 6 people standing around and only one person working on the pizza. The other six were standing around - one of them didn’t even have his mask over his face and was below his chin. Obviously, this team doesn’t have the right training. It’s not their fault but poor leadership and lack of ability to solve customer problems. I don’t live here, but I have to say, this is the first time I’ve been compelled to write a review for Domino’s that’s bad. Usually, like all chain restaurants, Domino’s works. Something is definitely wrong with this location. Find a different Domino location if you're getting Domino's. It's cheap and decent pizza, I agree, but there are more locations...

Horrible customer service and rude manager

I ordered two pizzas and was told the pizzas would be delivered within 35 minutes by the girl taking my order. 50 minutes later I called to inquire as to the status of the delivery and was told the pizza was on its way.

70 minutes after the original order I called to cancel the pizza and told the girl on the phone not to have them delivered. 5 minutes later the pizzas arrived at my door. In speaking with the store and the girl on the phone she admitted not to having cancelled the pizza delivery.

The driver was incredibly polite and apologetic and said the store should never have committed to delivering the pizza in 35 minutes because Dominos had been slammed for quite a while.

I called the store one more time in an effort to reach the manager and request the cancellation number for my credit card. Jean the manager at Domino's was unapologetic for the service we had received and refused to provide they cancelled credit card transaction number. He told me it would be refunded to my credit card in 3 days. When I asked for his last name in order to have it as reference for the call to my credit card company, he abruptly hung up the phone. This was the second time on this order that Domino's curtly hung up the phone on me.

Where is the customer service at Dominos that they are so famous for?

What type of managers are they developing in their stores?

Obviously they have so much demand for pizzas, that they do not care about the customer or delivering the pizzas in a timely manner

While our preference is for Domino's Pizza , it is incredibly disappointing to be driven towards other alternatives for pizza du4e to incredible poor customer service by the store...