Cruzeiro Brazilian Steakhouse

My wife, two children, and I have been to this location at least 5 times over the past two years. Today, we were disappointed in both the quality of the food, the response from the staff, and the ultimate resolution to our concerns. We ordered 1lbs of Picanha, 1 Ibs of Churrasco, cheese with marmalade appetizer, French fries, maduros, and yuca bites. The cheese appetizer did not arrive as described, and the cheese was extra salty. We arrived at 5:00 PM and the restaurant was completely empty, maybe this is the reason why the food was cold, stale, and not fresh. The Picanha arrived cold. The Churrasco had a strong smell, like if it had been out for a while. It was not fresh. The meat was gamy, and we could not get past the rancid smell of food that had been out for a while. We voiced our concerns to the server Samuel, who quickly stated he would take the cheese appetizer and churrasco off the check. A few minutes later, Manager Joselyn came to greet us. She asked us what was wrong, and I proceeded to give her a detailed account of our experience. She defended the restaurant and claimed the meat had arrived that same day. Having been to this restaurant before and enjoyed fresh churrasco, I can confidently share with you that the meat was not fresh. Her resolution was simply to defend her claim that the meat was fresh, and remove the charge from the bill. She didn't consider that all we had left to eat was appetizers and water. To our surprise, the final bill came out to $74.18. This charge included a $15 service charge, which coincidentally is the value of the Churrasco which she said was being removed from the total amount. The 18% service charge was based on the original amount which included the meat and the cheese. Does this seem right to you? The service charge should have been $9 based on the total of $54.95. This is assuming we would have gotten quality food and service (which we didn't). We were forced to pay for service for a food we didn't enjoy. We were there for less than 20 minutes, and now we're on our way to another restaurant to have dinner. Our son just complained about his stomach being upset.