Was coming on high recommendations as this was my friends “favorite pizza in Miami” but unfortunately had a regrettable experience here with afew friends last week.
Ordered a plain pie and a chicken pesto, the plain pie was great but the chicken pesto was cold, had a strange odor and was completely unappetizing.I didn’t even touch the pizza.
My company took afew bites and we decided to ask for another plain pie as a replacement.and seriously I mean not a single slice was fully eaten.
The manager was standoffish and uncompromising, telling us that the ingredients are listed on the menu and it is what we asked for. That when you order something at a restaurant you are obligated to pay for it and he would only replace our pizza for another at full price.
After my entire table went cold from this strange reaction. It seemed like a nice restaurant with good service. It was off putting and it made my table (black/hispanic young adults) question whether it was a race/age thing or an inexperienced manager or just an establishment that cares more about a one time transaction than returning customers but it definitely upset the spirit of the entire table.
I doubt the couples and families out for dinner would be lectured and corrected on restaurant protocol when a customer is unhappy with the food. Just honestly made me pretty sad and disappointed I have never received this kind of service and there are so many great competitive pizza spots with amazing service.
I just found it confusing why choose $7 of ingredients or whatever it costs to make a small plain pie over the experience of 6 guests? The answer is you would never do that to guests you respected and wanted to return.and I think that’s the most upsetting this is supposed to be a nice place and everyone left feeling dispirited. Over pizza?!
Do better. Your reputation will follow you and keep you from growing how you’d truly want to.
P.S [looking through the other reviews I can see other people having...
Read moreIt's been a wonderful experience every single time we go there and buy one or two of their lovely pizzas either for pick up or for eating there.
Tha food, the quality of the ingredients has always been an explosion of flavors in the mouth that will for sure invite you to try it over and over again. They are addicting.
The staff has been always nice all the time. They are very friendly, kind, charming. I can not complain about none of them. They truly know the meaning of a really good customer service and that would eventually turn into customer success that will make anyone who visits them want to go back.
The environment was always pleasant. Eating the pizza outdoors is just a wonderful experience. The temperature was not regulated by an AC, it was controlled by nature. Depending on the day, that was the temperature you were going yo enjoy. Sunny, cloudy, rainy. They were always going to be there.
Unfortunately, this beautiful fairy tale is coming to an end. Last time I visited them this week, we were given the terrible news that they are closing. I felt so bad and melancolic because they are one of the best pizzas I've tried in Miami.
In fact, I have been in the 3 different states all over the east coast and I would say they are far the best pizza in the whole east coast.
I do not really know what to do honestly because you guys were always my preference over other commercial brands within the same industry.
We will miss you and hopefully this will be a see you later at another time rather...
Read moreIncredible place. If you are looking for a beautiful and great place to eat astonishing pizza come here! The location is great, the decoration makes your feel welcome and it builds a fantastic atmosphere. The service was out of this world! Our waitress was fantastic. She was very knowledgeable and charismatic. Not only did she gave us excellent tips on how to order (originally my wife and I were going to order 2 small pizzas but she recommended to order one large and split it in half. Not only we still get the same amount of food but we save some money too) but was super attentive coming to check on us constantly. Now the food. Wow.. What can I say but exquisite! We had meat balls for the appetizers and although I would have like them a little bit warmer the flavor and taste great. After we finish the appetizer we waited no more than 3 or 4 minutes for the reason you will go here... The pizza. They are making the pizza I have been looking in Miami for the longest time. The dough was thin and crispy allowing it to get that dark and chark flavor. The toppings were of excellent quality and the tomato sauce was perfect, not too salty or sweet but right on the sport and there was not an over amount of it either it was the perfect ratio. I will come back to Andiamo! for as long as I live in Miami. If you are here and want an incredible experience do your Delft a favor and give it a try. I know I have 30 more different...
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