Break Juicery — Restaurant in New York

Unprofessional service, was given an attitude over a small misunderstanding with an order. Never returning here.

— My partner had clearly & specifically asked for TWO individual drinks (NUTricious & Tropical Thunder). For some strange reason, it was mistaken as a single order. The woman standing by the register (seemed to be the oldest one out of the three employees present, possibly a manager?) proceeds to give my partner an attitude due to him politely clarifying that only one drink was served to him (it also happened to be customized which he NEVER requested). There was a bit of a back & forth going on between my partner & the woman over this, to which my partner attempts to reorder the NUTricious drink. Unfortunately the woman proceeds to have an attitude & accuses my partner of being in the wrong. Ultimately we walked out with our drinks, feeling very unsatisfied with what went down.

If this is the kind of attitude an employee is going to have towards paying customers, there’s no point in returning...

I’ve been a loyal customer here for years, but lately, I’ve noticed a significant decline in the quality of service. Just the other day, I ordered an Açaí bowl and was shocked when, as I started eating in the designated seating area, the employee announced he was stepping out for a break at 1 pm. While I understand the need for lunch breaks, is it too much to ask for just 10 uninterrupted minutes to enjoy my meal?

However, today was the ultimate disappointment. I ordered another Açaí bowl, only to receive it three-quarters full. When I brought this up to the employee, he simply shrugged and said his boss told him they didn’t have to fill it. It’s incredibly disheartening to receive less food for the same price.

I hate to speak negatively about a small business, especially one I’ve supported for years, but after spending thousands of dollars here and experiencing such mistreatment, I’ve reached my limit. After five years of loyal patronage, I won’t...

Management needs to hire more people or seriously invest in process improvement.

Smoothies are good but service is absolutely too slow. We ordered two bowls and were told to come back because it might take a long time. We got coffee next door and walked around the block and were told the bowls were not ready. So we went to the local food store and walked around there maybe another 10 minutes or so. We came back and were told that they forgot the order. Keep in mind it's been nearly 40 minutes of waiting and the bowls were still not ready. This is a persistent issue across multiple visits. Stop putting your staff in the difficult situation of servicing an unreasonable amount of orders across in person and online. Thankfully we were not in a rush but you guys are going to start seriously losing business if this isn't fixed.

If you guys can fix this problem I can...