Chanson New York — Restaurant in New York

TLDR: UPDATED 4/26/18 Patisserie Chanson USED to be my favorite bakery in NYC ever since they opened. However, after receiving rude disrespectful service AND lack of concern/care by management I refuse to step inside this place again. I highly suggest you spend your hard earned money at a place that doesn't discriminate based on how you look! Updated overall rating: F-! STAY FAR AWAY!

FULL HORROR STORY: I came in on April 10, 2018 looking for some tasty treats. The employee helping me had a bad attitude from the start. I tried to let it go. I was greedily looking forward to devouring my pistachio kouign amann and black sesame kouign amann! I was charged for BOTH items totaling $10.07. However, I overheard the customer right behind me get offered a buy one get one free discount on the kouign amanns by a second employee. I thought it was just an honest mistake. When I asked if they were indeed BOGO, the first employee who helped me came back over briefly just to yell belligerently at me, "NO! THEY'RE NOT! THEY'RE NOT!" Instead of getting the manager or doing ANYTHING to help resolve the issue she escalated, she literally ignored me, walked away, and started to joke with another employee.

I just couldn't believe what happened. I wanted to cry! Who treats another human being like that?! Especially a paying customer?! Luckily, a third employee graciously stepped in. He said he understood I was overcharged and offered to refund me for the lower priced item. I agreed. I left and will never go back. I couldn't even eat my 2 kouign amanns after that disgusting experience! I suspect the lack of proper customer service was fueled by discrimination. I'm a young looking Asian woman and I was wearing my ugly workout clothes. The customer after me who was offered good customer service and the BOGO promotion was an older, well dressed Caucasian woman. I don't think it was mere coincidence that we were treated differently based on our looks! With these higher prices, I expect at least mediocre service. They couldn't even deliver that!

I tried to contact management multiple times this month to urge them to train their staff better or else they would continue to lose loyal customers. Shirin wrote back promising management would be in touch back on April 19. It's now April 26, a full week later! I'm done wasting my time with a company that obviously doesn't give a damn about their customers.

Chef Rory Macdonald- I still adore you and your food/drinks! Your one employee needs improvement desperately! Too bad I can't come back and purchase that celebration cake for this weekend and future special occasions, show off this patisserie to my friend that's visiting NYC next month, enjoy another dessert tasting with my friends, partake in your afternoon tea, or try new seasonal treats. Good bye and good luck! You're going to need it with your current staff!

If anyone from management actually cares to investigate: The time stamp from my receipt was April 10, 2018 at 6:12:58pm. Transaction 600034. Order: 583. Don't worry. I've learned my lesson. I won't hold my breath this time waiting for a reply or expect to be treated to proper...

This is a review about their afternoon Tea. They do not take reservation, so we went there right when they start the afternoon tea.

The inside was like a boutique more than any kind of cafe or dessert shop that I have been to. Yes, they to take the dessert business super seriously! They were busy with dessert lovers, taking time to get some afternoon sweets and relaxation.

Towards the front entrance, they have baked goods and some savory offerings like croissants and sandwiches, and behind the baked goods are the sweets! They had all sorts of sweets displayed as if they were precious gems and treasures…

And if you are wondering “what about drinks?” not to worry, they have that covered too. They serve all sorts of coffee, and also some tea, hot cocoa, and chai. If you want to fancy-up your dessert experience, they have wines and cocktails too!

At the back, they have a small seating space. There is no “host/hostess” there, so just ask one of the staffs behind the counter.

They have two kinds of afternoon tea offerings. “Tea with the Queen” which is the standard, and then “Afternoon in Paris” which comes with champagne. We went with Tea with the Queen. The amount we received was kind of small, compared to other afternoon tea places I’ve been to, but then again, it is much more affordable than the other places too.

Tea with the Queens comes with sandwiches, warm raisin scones, petit gateaux, confections, and choice of tea. On the top tier, they had some macarons, chocolate, petit four, and caramel-looking thing. The second tier had three desserts that were larger than the ones on the top. Only at a dessert boutique, you get two tiers of sweets with afternoon tea.

The bottom tier had sandwiches. They were more of an open-faced sandwich, or rather bruchetta. I was a bit sad to see that we only received one of each, which makes it difficult to share… Maybe they could either give us two of each, or serve them pre-cut in half so that it would be easier for the customers. Yes, I do prefer if they gave us two of each so that we can both enjoy the whole thing…

When we were about to get into the middle tray, they brought us scones, hot out of the oven!!! From the photos that I have seen, I thought we only get two scones total, but we got four!!! Yes!!! I don’t know if they serve four scones now, or maybe because our server was simply awesome…

We enjoyed everything, including their tea and of course, all the sweets. The sandwiches were tasty also, and the scones were great. The staffs were mostly very nice and friendly. We were taken care of by three staffs, maybe they don’t have a particular server section method, as most other restaurants do? But our main server, Hector was awesome! He took a really good care of us, gave us good information, we had a nice afternoon...

Dessert Bar

A unique concept inspired and led by Chef Rory Macdonald. "Chanson" means Song in French and the whole experience at the Dessert Bar is a treat to the mouth in the same way music is to your ears.

A hidden speakeasy in the basement of the Le Pattiserie Chanson where the art of dessert comes to life.

One can witness the theatrics and the delicate work of Head Chef Rory ,his highly skilled sous chefs and mixologists bringing together each element of dessert as though creating notes of a beautiful symphony.A well balanced 6 course dessert tasting, which not only tingles the sweet taste buds but also the savoury side to prevent sugar high.

Siting at dessert bar and watching each dessert being meticulously plated brought out the joyful,cheerful and playful child in me.Along with it being a visual treat to the eyes the element of aroma to the deserts, inturn heightened the experience.

The cocktail pairing perfectly complimented each dessert to bring out the flavors to the fullest. This cozy,romantic,exciting place is guaranteed to leave you feeling exhiilarated.

1st Course EVOO Eucalyptus paired with FIRR 75 cocktail Olive oil gelato garnished with lime zest,olive oil, eucalyptus and white chocolate powder in a cauldron of liquid-nitrogen which brings out the amazing aroma of the eucalyptus pairing with FIRR 75 a concoction of gin, absinthe, Strega, fir tincture, Prosecco, and lemon.

2nd Course Honey Nice Pudding with Moscato D'Asti wine Rice pudding served with yogurt pop rocks barley gelato and home made honey combs

3rd Course Ferraro Rocher with Barolo Chinato Deconstructed ferro rocher comprising of chocolate and hazelnut mousse served with coco nibs,caramelized nut with white chocolate crumble topped with gold leaf and gold paint.

4th Course Miso Pink grapefruit with Diluvio Cashew cookie with miso pudding, pink-grapefruit sorbet, and pink grapefruit salt drops and oats crumble on a frozen block of Himalayan pink salt served with Diluvio,a hot cocktail comprising of gin, sake and elderflower liqueurinfused with jasmine tea, vietnamese cinnamon, lily flower, rosemary cardamom and jasmine buds using a coffee siphon

5th Course Spiced Bosc Pear /Tonka Caramelized spiced Pear flambe and served with Tonka bean icecream served with Dr Frank Late Harvest wine.

Boozy Bears Alcoholic gummy bears, served in digestif flavors like Drambuie, tawny port, Fernet-Branca, Campari,...