Domino's Pizza — Restaurant in New York

I am frustrated every single time I order from here. The manager is SO unhelpful, terrible at customer service, and very rude. Every time I try to order a pizza, it gets messed up. For some reason, the website says I am outside of their delivery zone, even though I'm not (I have gotten pizzas from them before via phone order) so I can't order online.

Once, I tried to call and order. I gave my credit card info and everything. The line went silent after I said 'How long should I be expecting to wait?' I waited for ten minutes on the phone and heard nothing. I assumed it was on it's way. An hour later, no pizza. I called the store and the manager told me 'I never sent your order'. WHY? I have no idea. She didn't even try and call me back. I said 'Well, obviously you have a very unsatisfied customer, who is also very hungry, what can you do to help make this situation right?' After arguing with me for ages about how she couldn't do anything, she agreed to send me free cinnamon sticks with my next order. (What she really needed to do, in my opinion, was send my order out free of charge).

Another time, there was a 50% off deal if you ordered online. I called the store once again to let them know that for some reason, it said I am outside of their delivery zone and it wouldn't let me order online, but I still wanted the 50% off deal (obviously). The manager goes "well do you want 50% off a pizza, or a full price pizza?" I said "50% off, obviously". she said "well I can't help you". UM ARE YOU JOKING?

Ordering a pizza should NOT be this complicated. Just so you know, I have never written a bad review in my life, and I LOVE domino's pizza. The online form for submitting complaints sucks, so at the end of the day, domino's looses my business time and time again, and I am sad...

I order from this pizza shop multiple times a month. Every time they have brought it to my floor and dropped it off at my apartment door. Today when I ordered, I missed the call from the delivery guy, I called back right away, was on hold for a long time. when the person finally answered I explained to him I missed a call so I calling back. he was very rude and raised his voice saying its on the way, I had to continuously tell him I understand but I missed the call so Im calling back, when he finally understood he hung up on me. When I finally got a hold of the driver he told me to come downstairs. I told him 10 times I couldn't go down because I had a foot injury and he continued to yell at me and tell me he didn't care to come down and get it myself because of parking. when I told him I dont know how many times I can say this I physically can not walk that far he says okay fine then im taking the pizza back and you can talk to my manager. I continued to call the store and the manager would pick up and hang up on me. when he finally called me back I told him yeah you keep hanging up on me the delivery guy won't bring it up. they went on to say yeah you didn't go get it. I had enough at this point that I yelled at him and said yeah my foot is hurt I can't go down stairs! I always tip 20% and I pay for the delivery service. I expect to get my pizza delivered how I need and pay for it. They are so rude , and I will never be ordering...

I tried my luck after not ordering from this location in a whole entire year (dominoes app even told me my points will expire June 22 that’s how long it has been!) and they have not changed a bit. It’s unfortunate that this is the only location available to deliver around and the delivery driver is a horrible rude jerk , idk how is he still working there ? He does not deliver to your door ever , will call to threaten that he won’t bring your food, he won’t come back if he has to go to the door, even with tip included. If you happen to not tip he will then show up at the door with a nasty attitude, hesitate to even hand over your food because he’s waiting for a undeserved TIP, then beg you for a tip when you do grab the overly expensive pizza/delivery fee/service fee/taxes, not even giving a chance to turn around, get any money out. If you even dare call to speak to someone about it they will hangup on you. SMH Please please please do better. This establishment needs new management ASAP the disrespect towards customers is crazy. And the pizza isn’t even at its best like it should, it’s changed so much over the years taste is off, size is Smaller, a medium and a large are the same size. Taste dry. I try to never order them , if it wasn’t for my kids asking I would...