Dunkin' — Restaurant in New York

Today at approximately 12:20PM, I went into Dunkin’ Donuts to order my usual that I would from any other Dunkin’ Donuts after I finished doing shopping from a nearby store. I ordered my normal turkey sausage egg and cheese on a flatbread. The cashier by the name of Maria, stated, “we don’t have flatbread”. I then asked what breads do you have left, she just pointed in the air towards the menu and basically told me it’s on the screen. Now being that I asked for something which you don’t have it/ran out of, common sense even though it’s not always common for some, would be to info the customer what items you have left, so we don’t ask for something else for you to turnaround and say oh we don’t have it either. Nasty to decide Maria’s attitude, her responses, her lack of knowledge for customer service is a understatement. I asked to speak to her manager, her response “he’s at the bank”. I asked for his information, clearly she refused to give that to me, so by then I dismissed her and asked another employee for the manager/owners information to report her, she then wanted to answer me, I told her I already dismissed you out of this conversation and I’m speaking to someone else, but the gentleman act like he didn’t understand a word of English when I asked Or probably just refuse to give me the information also. So then she signaled to some other Lady that was present and told me, “well talk to her she’s in charge”, again I told Maria stop talking to me, because clearly now she want to go to a back-and-forth word exchange while customers were present. Once again I told Maria I have nothing further to say to you as you are dismissed, since you ignored me after being asked for your managers information. The other young lady who she claim is currently in charge, asked what took place so I informed her. Something that could’ve been avoided after I asked for flatbread, which the young lady gladly advised “this is a kosher Dunkin’ Donuts, therefore we do not carry that particular bread”, A simple respond like that which Maria could’ve had more of a welcoming spirits, been more informative, educatuate and had Customer Service could have quoting the same thing to me. But unfortunately she lack the knowledge on how to deal with customers, especially those that had no awareness that flatbread is not served at their location, because it’s a...

Coffee is regular DD coffee that tastes like nobody cares, although once in a blue moon you get lucky and it comes out quite good (I drink lattes so it does make a difference). One thing that's super annoying though, is that when I asked for almond milk in my latte today and then repeated that I want almond milk, just to make sure they got it right, I got a puzzled, somewhat annoyed look from the woman at the register, who then proceeded to relentlessly insist that I didn't say I wanted almond milk. Heaven forbid you admit you made a mistake, right? I suppose its better to argue with the customer instead.. ? I mean, ya ever heard of this thing called Customer Service? I know what its like to hate your job, but you gotta at least try. I wasn't being difficult or nasty either, so why do I have to argue for my cup of coffee? In short, you need to train your employees, Dunkin Donuts, or get new ones, asap! We pay you, you provide us with decent service. This is how it works and if you can't live up to your end, then stop stealing our money. People shouldn't have to pay for rudeness on top of...

At 2:38:59 ON-the-go order #650:The store was quite busy at the time and the person that handle my on-the-go order was not able to complete my order when I arrived. She requests that I go to the refrigerator to the bottle of soda myself, which I do not mind. But then she screams over the counter in a packed store with people, "you I only purchased one!" Which is what I handed my 5-year-old son. I picked up the soda and only show her one bottle. Her response was again "you I only purchased one!" I had to respond "It is one!" She replies, "Oh". She failed to apologize and turned her head to another customer. As a former manager of a service business, I hope management sees this post and develop a better training program to teach their employees to apologize when they are wrong instead of "Oh", a simple apology can make a difference if the customers...