Just Salad — Restaurant in New York

My original review was removed. I am a recurring customer from the 1st avenue location nearby & this new location has opened it is closer to work for me. I have gone here twice the first time they forgot my chicken and I spoke with someone regarding this issue; resolved. The second time I order in store and the same manager greets me directly and told something to the person making my salad nevertheless the chicken was forgotten in my salad once again since I was told to wait at the end of the line. For reference I had a “Crispy chicken poblano” Salad. The manager constantly messes up my order that I pay $18+. He also did not seem apologetic when I told him about the missing protein. I’ve worked in food service before and that is not how you treat an upset customer. Will not...

Laura (or Lau) was super friendly, extremely professional/clean, and hooked my salad UP. I got the Buffalo Chicken Salad with extra chicken and she made it PERFECTLY. Not too much or too little of any ingredient in it and it tasted amazing. As someone who used to be a sous chef and is currently on a fitness journey, I can be picky when it comes to ingredients and quantities of each one (sometimes less is more). Anyways, not the first time I've gotten her as the person building my salad but every time she does, the customer experience is awesome and I'm able to have an incredibly delicious and filling lunch while not exceeding my caloric intake or breaking the bank. This place is awesome and so is all the staff there. Y'all are a gem, keep up the great work!

-Rahman...

I regularly order the warm bowls from this place because the taste is truly excellent, and the service attitude is always positive. However, there's a recurring issue that's hard to ignore: nearly every order is missing something. Sometimes it's the rice, other times it's a topping —and today, my chicken warm bowl arrived with no chicken at all!

I don’t mean to exaggerate, but this isn’t just a one-time mistake—it happens almost every time I order. While I’d overlook an occasional error, the consistency of these oversights is frustrating. I really enjoy your food and service, so I hope you can address this issue to improve the...