Papa Johns Pizza — Restaurant in New York

⭐️⭐️⭐️⭐️⭐️ Review Defacing currency – Under 18 U.S. Code § 333, Not my hair btw

I’m not responsible for other employees I’m working 100%

“We honor Papa Rewards points at our location, but only those that show up in our store’s system. If points were earned through another Papa Johns, they may need to be redeemed at that original location.

Our store is part of the Papa Johns family but operates with its own system, so this helps keep things fair and accurate for our local customers. Thank you for understanding!”

Update on the points. Redeeming. Customers that order with Papa Johns delivery driver Drivers have receipts And on those codes, you may be able to redeem your points On the receipt Thank you for your signature. Have a good day.

Some reviews on here are old or don’t tell the full story. It’s hard to tell if that’s our Papa Jonhs Driver or third-party at drivers There’s new management and a new team now — the service is much better. I’m one of the drivers, and I can say we work hard to keep things right.

🚫 About the wings: A past customer mentioned them, but we don’t sell those here — that was a mix-up with another place. Just want to clear that up!

🍕 Pizza stays warm, piece of boxes also have reheat instructions but please understand traffic, weather, and red lights are real. We’ll call when we arrive. Company policy: we don’t enter buildings, so please meet us at the door. Safety first — no blocking traffic or bus lanes. Or other people’s cars as well Have to be fair for the community, but also follow traffic regulations

We also have other orders and we can’t let their pizza get cold as well We respect each other time and do the best for time management We pay our service As we may call early before arrival due to different floor levels or traffic.

Out of respect Helping the community

💡 Pro tip: Always order through Papa John’s directly for the best experience. Third-party apps sometimes cause confusion we can’t control. Queens makes that, I do my best every shift, and we respect our customers. Thank you for supporting us. Please be safe, and have a good day and night. Freedom of speech ✊ No hate speech 💯 Share the parking for the paper John’s drivers. Trying the best to keep pizza warm

“I’m working here” Driver only.

The management good inside. Phone calls may click to papa John’s phone line

We have a separate ordering system You may have to communicate with Papa Johns phone service

Also, we apologize due to high volume orders From third-party apps, but also Papa Johns at It may be very difficult because our team may be required to be fully dedicated to the kitchen area. Try our best to rotate please hold on call.

Due to high volume foot traffic during hours Multitasking does become tough

And if any updates or concerns or any questions after you’ve spoken to customer service with Papa Johns ordering system

You may press five to contact the manager About Papa Johns delivery, instructions or concerns Options may change, so please listen to the options correctly August 18/2025 I wrote this

But please understand anything besides third-party apps that is not Papa Johns

Our store manager is not able to proceed. We really have no direct access to Call besides the best Ask is actually yourself with your personal account. Signed in because it’s registered information to help them. I guess proceed from my knowledge.

We don’t have control of the system.

Please use your app third-party app to navigate through to contact them

Apologize for the inconvenience

Sincerely, Driver Driver delays maybe relay your orders to third party apps We do our best for time management

So that’s the reason third party app was used I’m not responsible for other employees I’m working 100%

so order sent out on time Carrier app and drivers at a respect it’s a difficult job traveling I appreciate all the third-party apps & their drivers doing their best. Please ride safe as well

Chat end Every driver...

I ordered pizza online on Monday and it never came. My family went to sleep hungry waiting for that delivery. I could not reach anyone in the store to process my refund for 5 days. I called the corporate number and waited on hold for atleast 30 mins every time I called and kept being told that only the store could process my refund. I probably wasted like 3 hours of my life on hold and made atleast 25 calls to the store. Finally, when the corporate customer service rep got me in touch with a manager, he offered to deliver my Pizza today (it's Friday)! He offered no explanation or apology for the order. He basically called me a liar when I said I had been trying to reach them the last 5 days. I told him I would like my refund and a credit of some sort for (a) waiting 5 days for any word on my delivery which I PAID for (b) the hours I spent on the phone trying to resolve the issue (c) the interest they owe me for holding my money all this time and (d) the lack of basic customer service skills.

I don't think a credit is too much to ask for. I don't think I should even have to ask for it. The manager informed me "it doesn't work like that." Apparently the way it works at this Papa John's is they take your money and do not deliver any goods. I believe that is fraud! He supposedly processed my refund but when I spoke to a rep at corporate she said she didn't see that he processed my refund. He said I can keep calling the store to try and reach the owner but he doesnt know when she will be in and maybe if I am lucky and someone picks up tomorrow he could see about sending me "something" for my troubles. No clue what it will be... if I can even reach someone... and if my free order ever actually gets delivered. I'm about to report this case to the BBB and fight the charge with the bank. At this point I'm just hoping someone at the corporate office will handle the situation with some kind of customer service and I never have to deal with this store again.

This just really sucks because I really like Papa John's pizza. I must have spent thousands on them over the years. I just moved to this neighborhood and now I'm stuck with this location. Maybe if I call another location and beg them to come they might... Otherwise I heard Tony's Pizza was...

BY FAR THE WORSE PIZZERIA . CALLED @ 4:42pm for delivery and we are literally 10 minutes from the location . At 5:52pm we called to check up on the pizza since they said that it would be here in 40 mins . They said that the delivery guy left at 5:16 . Later the delivery man gave us a call and said that he will be here in 5 mins . I go down in 10 mins and call the delivery man to see where he is and he has the audacity to say that he never told us to go downstairs . OBVIOUSLY , he you tell us that you will be here in 5 minutes . When I called Papa Johns the lady had no idea what my order was because she had just entered her shift . She was not apologetic or try to help the situation . The order was cancelled and the delivery man later came to the front of my house and confirmed if we cancelled the order . I explained to him that the time was unacceptable . To sit here and think that it took about two hours to get one large pizza and some chicken tender is...