Zio Toto Restaurant and Bar — Restaurant in New York

I have never left a bad review for a restaurant in my life, but I cannot stop thinking about my experience here. My date and I both have worked in the restaurant industry for 10+ years and are still processing how rude our waiter was. We've come here several times and always enjoyed the food and service. However last night was unreal. I immediately caught the energy that the waiter took one look at our table and was annoyed we got sat in his section. We look a little young, but are 26 and 30. Also we were dressed appropriately for the evening. He ignored us several times, and seemed genuinely bothered - like having a table of two young(er) people in his section was a waste of his time. We ordered several appetizers, drinks, and both got pricey entrees and dessert and the entire night I felt like this man thought we weren't good enough to be eating in his section. I understand everyone has bad nights but I watched this man give excellent service to all his other tables. The whole thing was very strange, this man treated us like a nuisance the entire night. All of our food and drinks were delicious with the expectation of my date's entree. He ordered a strip steak, and the cut of meat that was served to him was not a strip steak. It was extremely tough. We are not the type to complain or send back food or make a fuss, so he ate the sides and left the steak pretty much uneaten. The waiter didn't check on us at all until we were done eating, didn't care that my date was completely disappointed, didn't offer to put in another entree (which we would have happily paid for). My date very politely expressed he wasn't happy with the cut of meat when the waiter cleared our plates and this man scoffed at us like we were idiots. Again we've both had experience in managing restaurants and working in kitchens, so to be scoffed at was so off-putting. It was so condescending and strange. I've never had an experience like this at a restaurant, I do not know what we did wrong to upset this man. We've had other waiters here that were so sweet and friendly and personable so it's truly a shame this man was so rude, we probably will not be going back, considering how embarrassing it was to feel like the waiter felt like we didn't...

Had the absolute WORST service experience with Zio Toto Staten Island! I have dined there before, and highly recommended them to friends many times, but after this- I WILL NEVER GO BACK AND I WILL MAKE SURE EVERYONE KNOWS WHAT TYPE OF SERVICE THEY PROVIDE!!! I used their website to order a giftcard online on Dec 11. When I did not receive it via email, I contacted the restaurant to let them know. They referred me to the manager, Anna. I spoke with her briefly, explained what had happened and that it is a Christmas gift, and that I hope to get it resolved quickly and would provide any info she needed. She rudely yelled at me that ‘now she will have to go back to all her PayPal transactions to see if she can find payment before she could send me anything.’ I offered the transaction number, and even emailed my PayPal receipt with a copy of all the info. She told me she didn’t want it. It was sent anyway. She took my name and number, and that was the last time we ever spoke (Dec 14). I sent several emails, even through PayPal, I left multiple phone messages, and even called the Brooklyn location looking for help, which I was told they could not provide. My card was charged immediately for the purchase. Yet here I am Dec 22, without a return phone call, email or giftcard, and out $100. It is the poorest customer service I have ever received, and I am so disappointed. Terrible that a place that could be one of the best in Staten Island doesn’t have a care for their loyal customers. I don’t care if you tried to feed it to me on a golden platter, I will never eat there or...

I really don't like leaving bad reviews but I was disappointed at my experience at this restaurant today. I took my son for his bday dinner here since our first choice was closed. He was disappointed in the appetizer he chose. His filet mignon was a little on the reddish side and he was having a hard time cutting through it. He didn't return it because he didn't want to bother. I had their home made gnocchi , although tasty there was more pesto sauce and not enough pasta. Throughout the hour we were there the waitress never asked us if we wanted a second drink, she asked me when we were seated if I wanted still water or sparkling, I said still. I paid no mind to the bottle of water we had on the table until I saw that I was charged $9.00 for the bottle of water. I was so disappointed with my son's disappointment that I just wanted to leave and not bring it up to her. I will definitely not be dining at this restaurant again, not worth the money. BTW, the restaurant was empty, we were the only...