Ms. B's Bake Shop LLC — Restaurant in North Carolina

I really never usually leave reviews but this was such a fail I felt it necessary. Ms B was not very transparent about her skill level, cost of decor, and ability to deliver something similar to inspiration photos given. I exchanged over emails, photos and discussion about the inspiration photo above and I explained my daughter was wanting a Taylor swift themed cake. For the cake shown she refers to it as a 3 layer cake and gave a price of $90 and it would serve something like 12 people. Since my daughter’s birthday party is only about 8-10 people, I asked if there was a way to maybe do something serving closer to the parties needs. She stated she could do a 2 layer WITH the decor for $75. She sent an invoice over and I immediately paid a total of $80. Ms B never expressed that she was unable to do certain or any parts of the decor she just said this size cake WITH decor.. such and such price. So I had no reason to believe I wouldn’t be receiving something similar to the inspiration photo given. Unfortunately when I picked up the cake this is what I received. It was nothing like the inspiration photo with the decor.. when she showed me the cake it was missing the word “Lover”. I asked if she could put the word “Lover” on the cake just as displayed in the photo and she stated “that’s not on the cake, someone put a photoshop word there in the picture, do you want me to do it now” So I said yes please if you could add it. I had my daughter with me for the pick up so I called Ms B when I left and let her know I wasn’t expecting anything, but I just wanted to let her know of my disappointment. I spent $80 on this cake to receive a 6” cake with close to none of the decor shown similarly in the inspiration photo. There was simply 2 macaroons stuck on the cake and few butterfly’s along with the happy birthday signage. I let her know I wasn’t aware that she wouldn’t be able to add the geometric hearts or any kind of hearts, or the pearls or all the piping like is seen in the photo. She explained to me that to do the hearts she would have to make chocolate molds and it would cost more, the additional decor would’ve cost more. That was never discussed in the initial communications, had I’ve known I had to pay extra to get certain decorations, I would’ve. Ms B’s only solution was that I could just bring the cake back and get a store credit, leaving me the night before my daughters birthday with no cake, or I could bring it back and pay extra to add the extra decor and it also wouldn’t be ready for the following morning, which is my daughters party. It was really disappointing. From the lack luster cake costing nearly $100 and the lack of understanding and customer service from a business owner. I spent time looking through different bakeries and looking through Ms Bs work displayed on her website and Google, and what I took home looks like it’s been done by a completely different person. There was no skill or care or effort put into this cake compared to the other work I’ve seen photos of on her site. I will personally not be going back to an establishment that takes money without conveying their skill level,...

Such a wonderful gem in the midst of our area. I was looking for cupcakes for my daughter's birthday and I needed them that day. I opened Google Maps and keyed in bakery near me. Ms. B's came up. We were able to get homemade cupcakes with the best tasting fresh frosting and even sprinkles. We purchased a few and added on a couple Oreo cupcakes. Then there was the homemade cheesecake we could not resist. This is a family business I believe as we had some of the best customer service ever! They have sandwiches, coffee, ice cream and other treats. I am in love with this business and all that it has to offer. They make custom orders and I am sure they will get my business on...

I usually make and decorate my daughters birthday cake, but this year I was way too busy to do so, so I found Ms. B’s bakery, told her what I wanted and she didn’t disappoint. I wanted it decorated to the point that I could simply add the topper; simple and perfect. I had meant to order cupcakes and forgot to call and add them on, but when I arrived the morning of my daughters birthday to pick up the cake, she had about a dozen assorted cupcakes waiting for me, on the house. I will cheat every year and have Ms B make my birthday cakes and simply decorate them so that my daughter and I can maintain our tradition. Excellent service and...